Managing the future
through a digital workforce

The rise of artificial intelligence in bpo

In today’s time and age, machine learning and artificial intelligence are advancing at a fast and rapid pace. AI has seen a progressive growth that will continue to surprise us with its unlimited competences in the BPO space. The rise of artificial intelligence will swiftly revolutionize the new business process outsourcing space as well as human life. Here’s to the future!

bpo

At the forefront
of BPO Innovation

As industry after industry faces digital disruption, businesses are increasingly relying on their outsourcing partners to help them navigate this change.

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gov

Transforming the
Digital Landscape, one
government at a time

Scicom drives governments to digitize and adapt to change. Our Gov-Tech solutions help to better coordinate resources, to respond to mission critical issues rapidly and effectively, and ultimately help governments make sound policy decisions.

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education

Learning to thrive in a
Transforming world

The Scicom Education Group offers total learning solutions for the evolving business world. It brings years of training and education experience, with a practising faculty of lecturers, and the capability of delivering a variety of training and education solutions.

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e-comm

Unique, custom built
E-commerce solutions

Scicom's service portfolio and e-commerce suites help companies optimize their productivity and deliver maximum customer value. E-Commerce is about innovation. It's about seeing the potential in new technologies to drive real change in consumer behaviour and then acting on it.

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digital

Steering across the
Digital transformation age

Scicom has an established footprint and an inherent DNA in combining the physical areas of customer experience (CX) with the digital realms (DX) of business to create connected and personalised commercial experiences for the new-age business.

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What our clients say

Dedicated and Responsive; two words I would use to describe the leadership team at Scicom.

Large Domestic Financial Institution

Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.

Regional Airline Carrier

I would like to express my sincere appreciation for the professional & high-touch service that has been provided so far. The entire process of getting the plan off the ground from the first introductory meeting to onboard the first batch of customer service agents only took less than a month and it was a seamless experience. What sets Scicom apart from the rest? A down to Earth management team that listens to employees and strives to provide the best working environment for the team which converts into high quality service for their clients.          

Regional E-Commerce Player

Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.                   

Global Consumer Electronics Manufacturer

Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.

Major US-based Global MNC in Engineering & Healthcare

News

Scicom named as a Representative Vendor in the Gartner Market guide for Customer Management BPO Service Providers 2019

Gartner does not endorse any vendor, product or service depicted in its research publications...

Service Strategies® Lists Scicom (MSC) Bhd as Service Capability & Performance (SCP) Certified.

Scicom (MSC) Bhd has again achieved SCP Certification under the Support Standard, the standard...

IAOP ® lists Scicom in Global Outsourcing 100 ®

The International Association of Outsourcing Professionals ® (IAOP ®)  places Scicom (MSC) Bhd...

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