 |
 |
 |
| Jayakumar Narayana Pillai Sreedharan Nair Chief Financial Officer |
Benny Philip Chief Operating Officer - Outsourcing |
Jude Mohan Chief Operating Officer - Education |
 |
 |
 |
| Jasim Puthucheary Chief Operating Officer - CRM & Consulting |
Chandima C Hemachandra Chief Technology Officer |
Radah Krishnan Vijaya Gopal Senior Vice President – Corporate Planning |
 |
 |
 |
| Kelvin Loke Cheong Hian Senior Vice President – Finance and Commercial |
Willie Lim Senior Vice President – Client Management |
Shanti Jacqueline Jeya Raj Senior Vice President – Human Resources, Learning and Development and Total Quality Management |
 |
||
| Jerry Rajendram Senior Vice President – Scicom Marketing |
||
 |
||
| Jayakumar joined Scicom in 1997. As CFO of the Group, his portfolio of responsibilities includes accounting and financial management, as well as the Group’s
corporate finance, risk management, administration, corporate secretarial, budgeting and treasury activities. He has over twenty eight (28) years of
experience in financial management and corporate services. Prior to joining Scicom, he previously worked in Sime Darby Berhad and the Halim Rasip Group (Integrax Berhad). Jayakumar is an associate of both the Association of Chartered Certified Accountants (UK) and the Institute of Chartered Secretaries and Administrators (UK). > Top of the Page |
||
 |
||
| Benny joined Scicom in 2004. As COO of Outsourcing, Benny manages Scicom’s Outsourcing business and is responsible for overall Service Delivery and Client
Management across all operations. He also manages the human resources , learning & development, project management, management information and
quality functions of the Group . He has over twenty (20) years of experience with eleven (11) of those being in senior management roles . Prior to joining Scicom, Benny was employed by HSBC where he held Vice President level roles in Human Resources and subsequently in Projects & Planning, for the Global Resourcing division of the HSBC Group and brings to Scicom very significant management experience gained from working with global organisations such as Unilever, Panasonic, Ford Motor Company and HSBC. Benny has a Master’s degree in Human Resources Management and a Bachelor’s degree in Mathematics. > Top of the Page |
||
 |
||
| Jude joined Scicom in 2007 and helms Scicom Education, a global educational initiative for formal professional development. This division is the driving force
behind the need to create a globally competent work-force for emerging growth markets in the Customer Relationship Management and Contact Centre
space. This division, through its research arm The International Academy of Professional Studies (IAPS) also acts as a global think tank for the CRM & Contact
Centre industry internationally. Jude has been in the business of global product management, strategic marketing and consumer behaviour for close to two
decades of his life.
An ardent exponent of provocative marketing and consumer solutions, his last international posting was with American healthcare giant, 21st Century Healthcare, Inc. where he served as their Chief Operating Officer for Asia. He has worked with over 50 fast moving brands and has successfully seen the fruits of his work, bear profit making results. Some of his past clients include Marlboro Cigarettes for Philip Morris Inc., Kent Cigarettes for British American Tobacco, Hugo Boss, Hyundai Automobiles, Starbucks Coffee, Digi Telecommunications, Otis Elevator, Porsche, TV3 (Malaysia) and Cerruti 1881. Jude holds a Masters in Business Administration from Newcastle and is a member of the Royal British Society for Philosophers. > Top of the Page |
||
 |
||
Jasim joined Scicom in 2009. As COO for CRM & Consulting, Jasim is responsible for Scicom’s client focused internet and on-line marketing strategies , coupled with over 10 years of CRM and customer management consulting experience. He has P&L responsibility for the CRM & Consulting Division. An Adwords and Analytics Professional, Jasim is additionally responsible for Scicom’s e-strategy. |
||
 |
||
| Chandima joined Scicom in January 2011. He is an information technology professional with over twenty two (22) years of experience, broad based knowledge
and skills in implementing large scale and highly technologically complex projects in major financial institutions in UK, Sri Lanka and Kenya. Prior to joining
Scicom, Chandima worked as the Chief Information Officer (CIO) at the Government owned Sri Lanka Insurance Corporation (SLIC), the oldest insurance service
provider in Sri Lanka.
He brings to the table a sound knowledge of information & communication technology and software devel opment and a highly successful background in managing large and complex projects. He has provided consultancy services to many government/private institutions and has been serving as an advisor in three National advisory councils in Sri Lanka. In his early years, he worked as a Systems Analyst with British Hartford-Fairmount Engineering, UK, the Head of IT at CfC Stanbic Bank, the East African Headquarters of Standard Bank Africa, the Head of ICT and Banking Operations (Deputy General Manager) at Hatton National Bank, Sri Lanka and the Chief Manager ICT at Commercial Bank of Ceylon. Chandima holds a Honours degree in Mathematics & Computer Science from the University of Middlesex, UK. > Top of the Page |
||
 |
||
| Radah joined Scicom in 2002. As Senior Vice President of Corporate Planning, his responsibilities includes the formulation of strategic plans, execution of
business development initiatives for strategic clients, management of projects and liaison with key government authorities globally for the Group.
He has over 17 years of working experience in the areas of consulting, accounting and finance, strategic planning and business development. Prior to joining Scicom he was a consultant in Corporate Finance and Investment Banking Services in PricewaterhouseCoopers Consulting Sdn Bhd. Radah, graduated with a professional accounting qualification from the Association of Chartered Certified Accountants (UK) in 1997. > Top of the Page |
||
 |
||
| Kelvin joined Scicom in 2004. As the Senior Vice President of Finance and Commercial, his responsibilities include overseeing both the compliance and commercial
aspects of the finance functions of the Group such as financial reporting, budgeting, corporate finance and risk management. He has fifteen (15)
years of accounting experience. Prior to joining Scicom, Kelvin had previously worked as an auditor in a Big Four accounting firm, Ernst and Young and as a
Corporate Analyst in another public listed company in Malaysia.
Kelvin has graduated with a Bachelors of Accountancy with Honours from the Northern University of Malaysia and is a member of the Malaysian Institute of Accountants. > Top of the Page |
||
 |
||
| Willie joined Scicom in 2000. In his capacity as the Senior Vice President of Client Management. Willie is responsible for the day-to-day relationship management
with clients. He has over twenty one (21) years of industry experience in relation to general management, including sales,
operations and client management. Willie is the strategic point of contact for Scicom’s clients. Prior to joining Scicom, he was an Executive Director in Abric Berhad. He was also previously the Country Manager of United Parcel Service (M) Sdn Bhd, as well as the General Manager of Electrolux Home Centres. Willie holds a Bachelor’s Degree in Business Administration from the National University of Singapore. > Top of the Page |
||
 |
||
| Shanti joined Scicom in 2000 as a Customer Relationship Executive, and within a year, she was spearheading the Group’s Training Department for both
internal and external clients. She was subsequently appointed the Head of the Customer Experience Team, where she developed service quality standards
for Scicom’s operations. Her next portfolio was a promotion as an Operations and Training Consultant in Scicom (Academy) Sdn Bhd, where she was involved
in numerous projects across the Group.
Shanti’s dedication and a comprehensive grasp of the contact centre business have now led to her current position. In her current capacity, she is responsible for all aspects of human resources, learning & development as well as ensuring that the Group’s quality initiatives including its processes, compliance with ISO and SCP, and their respective accreditations are constantly reviewed, monitored and enhanced. In a nutshell, she is entrusted with the task of continuously enhancing operational effectiveness and efficiencies across the Group’s operations. Prior to joining Scicom, she had worked in various MNC over a twelve (12) year period, with her areas of expertise covering marketing communications, training development and client services. Shanti holds a Bachelor’s Degree in Business Studies and a Diploma in Public Relations. She is also a certified trainer of the Service and Support Professionals Association in the United States, for its Certified Support Professional programme. > Top of the Page |
||
 |
||
| Jerry joined Scicom in 2003. In his capacity as the Senior Vice President of Scicom Marketing, he is responsible for all corporate branding responsibilities
of Scicom worldwide, with the intention of formulating integrated marketing solutions to further expand the Group’s existing service offerings. He is also
responsible for the Group’s internal and external marketing communications and public relations initiatives.
He has over twenty one (21) years of practical experience in advertising, having previously hailed from J.Walter Thompson, Dentsu, Young & Rubicam and DraftWorldwide. During his seven years at J.Walter Thompson, Jerry managed a list of global and regional brands, with the last two (2) years being additionally involved in the setting up of the firm’s integrated marketing arm, specialising in relationship management. Prior to joining Scicom, he was the Regional Managing Director of DraftWorldwide. Jerry holds a Masters of Science and Honour’s Degree respectively in Behavioural Science. > Top of the Page |
||
| Scicom’s 10 edicts are the guidelines for providing ‘Total Customer Delight’- scicom’s core vision. At all levels, from front liners to senior management, scicom has consistently delivered on the corporation’s promise. |
