Customer Acquisition
 
Customer acquisition is a core deliverable of our total business-to-business solutions and value-added services. The methodologies and processes to manage customer prospects and inquiries are designed with the final objective of ensuring the conversion of prospects into customers.
  
 
Customer Retention
 
Customer retention is more than giving the customer what they expect. It’s about exceeding their expectations so that they become loyal advocates for your brand. Our tactically-driven approach and focus on customer behavior creates a positive reputation within and across all your products & services.
 
 
 
Customer Value
 
Our customer service mantra is "Every little bit helps." By proactively looking to improve the customer experience, we are able to enhance brand loyalty for our customers. Although our approach is common sense, our dedication and discipline to customer behaviour data, has been a proven success.
 
 
   
Latest News
SCICOM RAISES RM100,050 FOR JAPAN RELIEF
Scicom Employees raised RM100,050 for the Scicom Japan Relief Fund. These funds were donated directly to the Japanese Embassy in Kuala Lumpur.


ASIAN CONTACT CENTRES SDN BHD
Scicom (MSC) Berhad, together with AirAsia, establishes Asian Contact Centres Sdn Bhd, a world-class, state of the art contact centre to serve the low-cost carrier’s customers from around the world


PT TELCOM INDONESIA
PT Telkom Indonesia’s largest information and communications corporation becomes Scicom (MSC) Berhad’s single largest shareholder


SCICOM MOVES TO MAIN MARKET
Scicom (MSC) Berhad moves from the ACE market to the main market of Bursa Malaysia.


SCICOM ACADEMY
Scicom Academy, the educational arm of Scicom (MSC) Berhad, went one step further in providing quality service to “wow” patients in their care, by helping the pioneer batch of 23 staff nurses from Pantai Hospital Kuala Lumpur complete a 30 day training in patient relationship management. This is a first in Malaysia.


Best Outsourced Contact Centre
The Customer Relationship Management & Contact Centre Association of Malaysia (CCAM) awarded its corporate gold award to Scicom for the Best Outsourced Contact Centre (above 100 seats).


THE RISING STAR
Scicom (MSC) Berhad has been awarded the Rising Star category for the 2011 Global Outsourcing 100 Service Provider list.