Customer Acquisition
 
Customer acquisition is a core deliverable of our total business-to-business solutions and value-added services. The methodologies and processes to manage customer prospects and inquiries are designed with the final objective of ensuring the conversion of prospects into customers.
  
 
Customer Retention
 
Customer retention is more than giving the customer what they expect. It’s about exceeding their expectations so that they become loyal advocates for your brand. Our tactically-driven approach and focus on customer behavior creates a positive reputation within and across all your products & services.
 
 
 
Customer Value
 
Our customer service mantra is "Every little bit helps." By proactively looking to improve the customer experience, we are able to enhance brand loyalty for our customers. Although our approach is common sense, our dedication and discipline to customer behaviour data, has been a proven success.
 
 
   
Latest News
GREAT OPPORTUNITIES IN CALL CENTRES
400 graduates completed the 2 month BTEC Course run by Scicom Academy, which churns out industry-ready staff for local and multi-national companies


AIRASIA PARTNERS SCICOM
AirAsia Bhd has tied up with outsourcing contact centre operator Scicom (MSC) Bhd to service passengers worldwide


MSC Malaysia Job Camp(MDeC)
Scicom was recently awarded "The Best Training Provider" for 2009 for the MSC Malaysia Job Camp Programme organised by Multimedia Development Corporation (MDeC)