Scicom Business Process Outsourcing (BPO)

OUR SOLUTIONS

Whether it’s a need for multi-lingual, omni-channel customer support or the need for technology and operations outsourcing at a lower cost, we understand the challenges companies face. Our team of BPO experts specialise in delivering value creation and business outcomes.

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Multilingual Multichannel Experiences 

Support in 40+ languages for all time zones, major languages and dialects - across phone, email, chat, video chat, and social media

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Robotic Process Automation (RPA)

Solutions to enable the effective automation of your front, middle and back-office processes, with communication between all relevant platforms

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Chatbots & Virtual Assistants

Designing and deploying chat bots (text bots) to automate and streamline enquirers.  Custom solutions can be developed to automate FAQs, increase sales and qualify leads.

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Social Media Customer Care

Our teams specialise in Social Customer Service, Social Marketing, and Social Selling. With leading social media management tools, we can listen, measure and manage customer sentiment.

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Premier Customer Care

Proactive, outcome-focused support to provide personalised attention and an elevated level of response to your high-value customers. 

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Technical Support

Troubleshooting, monitoring, and maintenance support for all systems and networks to address the root causes of all technical support issues

Why Scicom?

We understand the intricacies of operating a multi-lingual and omni-channel contact centre

Transforming the contact centre to provide a frictionless cross channel customer experience is our core competency. We are able to scale operations to meet our clients' multi-language requirements and apply proven Quality and Performance Management processes to continuously improve customer satisfaction. 

Focusing on our people enables us to provide the best customer experience for our clients. Our work with existing clients demonstrates our ability to improve first call resolution, customer satisfaction, and service quality.

We get results quickly

We have a track record of outstanding execution and we achieve these results through a relentless pursuit of quality - backed by our globally recognised SCP (Service, Capability & Performance), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.

Our team is second-to-none

Quality talent remains at the heart of what we do – we recruit, develop and retain the best talent for each client. Our focus on employee engagement and shifting the BPO culture from a perceived notion of a low skilled, monotonous, temporary job to an exciting, fast-paced and rewarding career has enabled us to bring out the true potential of our workforce. Scicom has been awarded the 2018 Malaysian Institute of HR Management’s “Employer of the Year”.

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Our Expertise

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Airlines

An innovative suite of solutions to enhance the airline customer experience (CX) through all the peaks and troughs of the global travel services business

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Consumer Electronics

Innovative multi-channel support to deliver superior customer experiences across all touchpoints

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E-Commerce

Multi-channel support experiences to improve conversion rates and customer loyalty

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Travel & Leisure

Creation of personalised experiences to deliver consistently high support prior to, during and after customer trips

What our clients say

Dedicated and Responsive; two words I would use to describe the leadership team at Scicom.

Large Domestic Financial Institution

Partnering with Scicom has provided an efficient and flexible solution to our outsourcing requirements. Their contribution towards the global customer contact center operation is quite impressive, the team has consistently delivered levels of commitment, domain expertise, technical skills, reliability and quality of service over the last several years. We would like to thank Scicom for exceeding our expectation and the continues support throughout.

Regional Airline Carrier

I would like to express my sincere appreciation for the professional & high-touch service that has been provided so far. The entire process of getting the plan off the ground from the first introductory meeting to onboard the first batch of customer service agents only took less than a month and it was a seamless experience. What sets Scicom apart from the rest? A down to Earth management team that listens to employees and strives to provide the best working environment for the team which converts into high quality service for their clients.          

Regional E-Commerce Player

Scicom has always exhibited a very high level of commitment and capability in providing great service delivery and excellent overall management of our multi-lingual, multi-channel customer contact centres which has made them one of our preferred partners for outsourcing requirements. Over the last several years, Scicom have always been extremely supportive and flexible in providing solutions that cater to the ever-changing needs of our business and we would like to thank them for their efforts and we look forward to a long and successful partnership with them.                   

Global Consumer Electronics Manufacturer

Scicom has been an excellent partner over the past 5 years. They have continuously demonstrated their expertise in the realm of multi-lingual customer contact centers.

Major US-based Global MNC in Engineering & Healthcare

Want to know more?

Find out more about how we can help propel your company into the digital age.