Scicom Business Process Outsourcing (BPO)
Whether it’s a need for multi-lingual, omni-channel customer support or the need for technology and operations outsourcing at a lower cost, we understand the challenges companies face. Our team of BPO experts specialise in delivering value creation and business outcomes.
Multilingual Multichannel Experiences
Robotic Process Automation (RPA)
Chatbots & Virtual Assistants
Social Media Customer Care
Premier Customer Care
We understand the intricacies of operating a multi-lingual and omni-channel contact centre
Transforming the contact centre to provide a frictionless cross channel customer experience is our core competency. We are able to scale operations to meet our clients' multi-language requirements and apply proven Quality and Performance Management processes to continuously improve customer satisfaction.
Focusing on our people enables us to provide the best customer experience for our clients. Our work with existing clients demonstrates our ability to improve first call resolution, customer satisfaction, and service quality.
We get results quickly
We have a track record of outstanding execution and we achieve these results through a relentless pursuit of quality - backed by our globally recognised SCP (Service, Capability & Performance), ISO 9001 (Quality Management System) and ISO 27001 (Information Security Management System) certifications.
Our team is second-to-none
Quality talent remains at the heart of what we do – we recruit, develop and retain the best talent for each client. Our focus on employee engagement and shifting the BPO culture from a perceived notion of a low skilled, monotonous, temporary job to an exciting, fast-paced and rewarding career has enabled us to bring out the true potential of our workforce. Scicom has been awarded the 2018 Malaysian Institute of HR Management’s “Employer of the Year”.
What our clients say
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