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Outsourcing
Customer Care & Technical Support

Our highly experienced team will bring Scicom's pool of best-in-class resources to slash your support costs, boost user satisfaction and enhance productivity.

We do this through a combination of highly-trained personnel, standardized systems and processes, backed up by Scicom’s expertise with the tools and technology gained from more than 13 years of experience in handling customer support services for multinational clients globally.

Our proprietary systems can scale appropriately to your needs.

Scicom builds and offers multi-channel customer care solutions via telephone, email, chat or web self-service to provide solutions that focus on improved customer satisfaction and revenue retention. From pre-sales support to post-sales account coverage, Scicom delivers cost effective services customized to each client’s needs.

Service Offering
   
Multi-channel and Multi-lingual Outsourced Customer Care & Technical Support
 
Associated fulfilment – Outbound Calls and Escalation Management
 
Channel Support and Warranty
Management
 
Customer Feedback, Validations and MIS Application support
 
 
Our Achievements