Career

Walk in Interview: 9.30am, Monday to Friday

25th Floor, Menara TA One,
22, Jalan P.Ramlee,50250 Kuala Lumpur, Malaysia

Immediate Start !!!

or alternatively you may also e-mail us at: careers@scicom.com.my

Only shortlisted candidates will be notified.

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KUALA LUMPUR
The Role:-

The Executive – Database Management shall render the following Database Management Services:

  • Manage on a day-to –day basis all data concerning installation of health equipment, contracts and related business information set forth as per the SOP’s and other business processes.

  • Update business CRM or any IT related tools in-line with daily tasks.

  • Coordinate with all stakeholders across business functions in order to secure accurate installation based information.

  • Work closely with field service sales, service marketing and commercial solutions to resolve technical and process-related issues.

  • Monitor all related business workflows and ensure resolutions as per business operations SLAs.

  • Responsible for all CRM-based system set up & update requirements.

 

The Requirements for the Role:-
  • Degree in Business disciplines.
  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Tagalog

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive – Database Management shall render the following Database Management Services:

  • Manage on a day-to –day basis all data concerning installation of health equipment, contracts and related business information set forth as per the SOP’s and other business processes.

  • Update business CRM or any IT related tools in-line with daily tasks.

  • Coordinate with all stakeholders across business functions in order to secure accurate installation based information.

  • Work closely with field service sales, service marketing and commercial solutions to resolve technical and process-related issues.

  • Monitor all related business workflows and ensure resolutions as per business operations SLAs.

  • Responsible for all CRM-based system set up & update requirements.

 

The Requirements for the Role:-
  • Degree in Business disciplines.
  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Bahasa Indonesia

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive – Database Management shall render the following Database Management Services:

  • Manage on a day-to –day basis all data concerning installation of health equipment, contracts and related business information set forth as per the SOP’s and other business processes.

  • Update business CRM or any IT related tools in-line with daily tasks.

  • Coordinate with all stakeholders across business functions in order to secure accurate installation based information.

  • Work closely with field service sales, service marketing and commercial solutions to resolve technical and process-related issues.

  • Monitor all related business workflows and ensure resolutions as per business operations SLAs.

  • Responsible for all CRM-based system set up & update requirements.

 

The Requirements for the Role:-
  • Degree in Business disciplines.
  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Vietnamese

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive – Database Management shall render the following Database Management Services:

  • Manage on a day-to –day basis all data concerning installation of health equipment, contracts and related business information set forth as per the SOP’s and other business processes.

  • Update business CRM or any IT related tools in-line with daily tasks.

  • Coordinate with all stakeholders across business functions in order to secure accurate installation based information.

  • Work closely with field service sales, service marketing and commercial solutions to resolve technical and process-related issues.

  • Monitor all related business workflows and ensure resolutions as per business operations SLAs.

  • Responsible for all CRM-based system set up & update requirements.

 

The Requirements for the Role:-
  • Degree in Business disciplines.
  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Thai

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive –Ordering /Invoicing shall render the following services:

  • Order management in Oracle, EOM and related systems.

  • Inventory management for the respective countries /accounts.

  • Support sourcing and replenishment activities for order fulfilment and stocking.

  • Customer Invoicing for Contracts (MSA) and all relevant Non-Contract orders (i.e. HBS/Parts, Accessories, Options and Upgrades, Other 3rd Party items).

  • Validation of all necessary documentation relating to invoicing activities.

  • Checking of all invoices to ensure accuracy including resolution of all invoicing requisites(e.g. bill to party)

  • Preparation and sending of invoices to customers. 

 

The Requirements for the Role:-
  • Degree in Business disciplines.

  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Bahasa Indonesia

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive –Ordering /Invoicing shall render the following services:

  • Order management in Oracle, EOM and related systems.

  • Inventory management for the respective countries /accounts.

  • Support sourcing and replenishment activities for order fulfilment and stocking.

  • Customer Invoicing for Contracts (MSA) and all relevant Non-Contract orders (i.e. HBS/Parts, Accessories, Options and Upgrades, Other 3rd Party items).

  • Validation of all necessary documentation relating to invoicing activities.

  • Checking of all invoices to ensure accuracy including resolution of all invoicing requisites(e.g. bill to party)

  • Preparation and sending of invoices to customers. 

 

The Requirements for the Role:-
  • Degree in Business disciplines.

  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Vietnamese

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

KUALA LUMPUR
The Role:-

The Executive –Ordering /Invoicing shall render the following services:

  • Order management in Oracle, EOM and related systems.

  • Inventory management for the respective countries /accounts.

  • Support sourcing and replenishment activities for order fulfilment and stocking.

  • Customer Invoicing for Contracts (MSA) and all relevant Non-Contract orders (i.e. HBS/Parts, Accessories, Options and Upgrades, Other 3rd Party items).

  • Validation of all necessary documentation relating to invoicing activities.

  • Checking of all invoices to ensure accuracy including resolution of all invoicing requisites(e.g. bill to party)

  • Preparation and sending of invoices to customers. 

 

The Requirements for the Role:-
  • Degree in Business disciplines.

  • Minimum of 3 years work experience preferably in a contact center environment.

  • Excellent command of spoken and written English and Thai

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Operating  Days   :- Monday-Friday

  • Operating  Hours :- 9am -6pm ( local time of supported country)

 

The Package:-
  • Attractive salary

  • Company accommodation / housing allowance of RM500

  • Work permit organized and paid by the Company

  • Flight ticket

  • Performance Related Allowance

  • 15 days Annual leave

  • 14 days Medical leave

  • Medical and hospitalization insurance coverage

Kuala Lumpur
The Role:

The Executive-Network Engineer is a customer-fronting role within the IPVPN/MS (IP and Managed services) team.

The role will provide technical support on a rotational shift basis to meet the customer's business needs.

 

The Responsibilities of the Role: -
  • Answer IPVPN and MS support calls within the targeted service level.

  • Provide First Call Resolution(FCR) technical support to customers via phone and email.

  • Log reported faults into ticketing system.

  • Provide helpdesk support for general services.

  • Provide 1.5 in-depth level troubleshooting for IPVPN and MS services.

  • Manage proactive monitoring service within the targeted service level.

  • Provide timely updates to customers on the status of outstanding issues within targeted service levels.

  • Manage customers fault enquiries and provide quality assistance.

  • Support team KPI to meet Time to Restore.

  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution.

  • Provide escalation to relevant party on prolonged outages.

  • Manage email within the targeted service level.

  • Manage customer’s special requirements and processes.

  • Review and improve operational processes to enable operations staff to operate effectively.

The Requirements for the Role:
  • Diploma /Degree in Computer Science /Information Technology.

  • Good command of spoken and written English and Bahasa Malaysia.

  • Minimum of 3 years related experience.

  • PC industry knowledge with CCNA certification.

  • Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies.

  • Display excellent communication, problem solving and people skills.

  • Demonstrate ability to take ownership of customer issues and follow-up with customer to ensure a successful resolution and delightful experience.

  • Attention to detail with customer and case documentation.

  • Ability to work independently and as a team.

Ability to work on rotational shifts.

Kuala Lumpur
The Role: -
  • Support provisioning for IPVPN, VOIP and Managed Services.

  • Manage the technical escalation and troubleshooting.

The Responsibilities of the Role: -
  • Provision, implementation, test and turn up of customer IP services in cooperation with the customer and field service teams.
    This includes IPVPN, IPsec, BGP transit and MPLS VPNs on layer 2 and 3 on core equipment.

  • Technical validation of customer IP orders.

  • Technical point of contact for Service Delivery, Project Management and in-Country Field Engineering teams for issues
    related to IP service design, implementation, test and turn up.

  • Prompt identification of issues which may impact delivery timescales or quality.

  • Remote troubleshooting and fault finding if issues occur upon initial installation.

  • Pro-active escalation, follow through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.

The Requirements for the Role:
  • Diploma, Advanced/Higher/Graduate Diploma/ Bachelor's Degree in Engineering (Computer/Telecommunication) or equivalent.

  • Good command of spoken and written English and Bahasa Malaysia.

  • At least 2 year(s) of working experience of IP services in CISCO or Juniper equipment.

  • Excellent IP, MPLS and routing knowledge in an ISP environment.

  • Experience in PBX, VOIP, IPsec, TCP/IP, Routing, BGP

  • Experience supporting customers face to face.

  • Attention to detail with customer and case documentation.

  • Exposure on managing IP/MPLS network.

  • Display excellent communication, problem solving and people skills.

  • Ability to work independently and as a team.

Ability to work rotational shifts.

Kuala Lumpur
The Role: -
  • Primary contact for customers/sales during service provisioning.

  • Monitoring and tracking of Corporate Domestic Data Circuit Provisioning status.

The Responsibilities of the Role: -
  • Manage, plan and coordinate the provisioning of the Corporate Domestic Data Circuit.

  • Manage escalation and exception handling requests from customers/sales.

  • Provide constant updates to customers on the progress of the implementation.

  • Update and maintain the accuracy of the maintenance records in Fault Reporting and Management System(FRMS)

  • Review the Order Workflow of the order in the provisioning system whenever there is a change in the provisioning information
    e.g. installation address in the midst of provisioning.

  • Ensure the order workflow is completed within the specified timeframe whenever a Job Review request is triggered.

  • Track the implementation of Corporate Base Domestic Data Circuit Provisioning.

  • Ensure customers are updated on the timeline and progress of implementation.

  • Handle and manage escalations and exception cases.

  • Ensure all calls/emails enquiries assigned are attended within the specified timeframe.

  • Provide quality updates to the customers /sales.

  • Ensure request of the update of FRMS records is completed within the specified timeframe.

The Requirements for the Role: -
  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Electrical & Electronics Engineering or equivalent.

  • Telecommunication certification.

  •  Good command of spoken and written English and Bahasa Malaysia.

  • At least 2 year(s) of working experience in the related field.

  • Demonstrate ability to take ownership of customer issues and follow-up with customers to ensure a successful
    resolution and delightful experience.

  • Display excellent communication, problem solving and people skills.

  • Ability to work independently and as a team.

Ability to work on rotational shifts.

Kuala Lumpur
The Role: -
  • Responsible to carry out work orders logged in the system such as configuration, co-ordination and commission on new network elements or circuits.

The Responsibilities of the Role: -
  • Ensure timely and accurate status update in relevant systems upon retrieving and closing assignments according to the prescribed workflows.

  • Collaborate with relevant internal & external stakeholders in performing testing and troubleshooting on new network elements or circuits.

  • To execute any system or circuit migration, expansion and any other replacement duties as assigned.

The Requirements for the Role: -
  • Diploma/ Bachelor's Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science /Information Technology or equivalent.

  • Good command of spoken and written English and Bahasa Malaysia. Ability to read and write Mandarin is an advantage.

  • At least 3 years of working experience in relevant exposure or experience in the telecommunication industry especially handling the project management scope with supervisory responsibilities. 

  • Candidates with project management or supervisory role backgrounds may be considered for a senior role.

  • Demonstrate ability to take ownership of customer issues and follow-up with customers to ensure a successful resolution and delightful experience.

  • Ability to work independently and as a team.

Ability to work on rotational shifts.

Kuala Lumpur
Responsibilities:
  • To assist customers with general enquiries and upsell the products and services.

  • Update customers’ details in CRM.

  • Undertake tasks as requested by Line Manager.

Requirements:
  • SPM/STPM/Diploma /Degree or equivalent professional qualification.

  • A good command of written and spoken English and Bahasa Malaysia; ability to converse in Mandarin/Cantonese is an advantage.

  • Good organizational skills with the ability to multi-tasks and meet the timelines.

  • Possess initiative with the ability to work independently and as a team.

  • Dynamic, highly motivated and a result oriented player with good interpersonal skills.

  • Proficient in MS Office Applications: Word, Excel, PowerPoint.

  • Work Days    : Monday - Friday

  • Work Hours  : 9am-6pm

WALK-IN INTERVIEW
Monday-Friday 9.30am

KUALA LUMPUR
Role:

The role is a customer-fronting role with IPVPN/MS (IP and Managed services) team. The role will provide technical support on a rotational shift basis to meet customers’ business needs.

The Responsibilities of the Role: -
  • Provide a First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted service level.

  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

  • Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature.

  • Handle initial classification /prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. 

The Requirements for the Role: -
  • Diploma/Bachelor's Degree in Computer Science/Information Technology or equivalent.

  • Good command of written and spoken English and Bahasa Malaysia

  • At least 3 year(s) of working experience in the related field is required for this position.

  • Preferably Junior Executives specializing in IT/Computer - Hardware or equivalent.

  • Knowledge of MS Exchange, Active Directory and other mail protocols such as IMAP.

  • Knowledge of Microsoft Office 2003 and other common desktop applications.

  • Proficiency /experience in using remote access and remote control technologies.

  • Basic networking skills including TCP/IP and the ability to configure network printers.

  • Awareness of all mainstream mobile technologies (Android, Apple, others).

  • Ability to work independently and a good team player with good interpersonal and communications skills.

  • Ability to work rotational shifts.

 

Walk-in interviews

Monday-Friday 9.30am sharp (except public holidays)

Kuala Lumpur
Responsibilities of the Role: -

The Executive –Customer Service will be required to manage incoming calls, emails and live chats from customers pertaining to the clients’ products and services.

This position also requires you to support the contact centre in English and Spanish.

Requirements for the Role: -
  • A Degree in any discipline.

  • 23 years old and above.

  • Have an excellent command of spoken and written English and Spanish.

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Benefits: -
  • Attractive Salary .

  • Housing allowance (RM500).

  • Work permit organized and paid by the company.

  • 15 days annual leave.

  • 14 days medical leave.

  • Medical and hospitalization insurance coverage.

 

Walk-in interviews

Monday-Friday 9.30am sharp (except public holidays).

Dress code – Office attire.

KUALA LUMPUR
 
THE POSITION:
The HR manager leads and directs the HR team to enable them to deliver a comprehensive HR service to the business.
The HR manager will support the people management functions that underpin the company business culture. The broad areas include employee matters, communications and performance management.
RESPONSIBILITIES OF THE ROLE:
  • To foster a conducive working environment through employee relation activities and communication channels within the organization.
  • Work with managers through coaching them and advising the managers on all people issues.
  • Employee relations including managing absence, disciplinary issues, grievances and MCs.
  • Dealing with complex disciplinary /grievances and HR issues.
  • Expatriate management encompassing work permit approvals, accommodation and related services.
  • Organize and produce HR reports as required by the various stakeholders.
  • Any other roles and responsibilities as required by management.
REQUIREMENTS FOR THE ROLE:
  • Diploma /Degree in HR Administration, Business Administration or related fields.
  • Minimum of 3 years HR manager experience in a similar capacity.
  • Excellent command of spoken and written English and Bahasa Malaysia.
  • Well versed with Employment Act and IR matters.
  • Articulate communicator with pragmatic problem solving skills.
  • Ability to work with senior management, establishing and maintaining collaborative partnerships and provide thought leadership.
  • Team player with a high level of interpersonal skills and integrity.
  • Ability to work in a fast moving, dynamic environment within the tight timelines.
BENEFITS:
  • Attractive salary.
  • Performance related allowance.
  • Annual Leave.
  • Medical Leave.
  • Medical and hospitalization coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.
 
Interested applicants are invited to submit their application with a comprehensive resume giving full details of academic qualification, work experience, current and expected salary and other personal particulars to :  judy_g@scicom.com.my
 
Only shortlisted candidates will be notified.
Setia Alam
RESPONSIBILITIES OF THE ROLE:

The Executive – Customer Service will be required to manage incoming calls, emails and social media enquiries from customers pertaining to a USA product: BBQ grillers and related products and services. The position will require you to support the contact centre in both spoken and written English and Japanese.

REQUIREMENTS FOR THE ROLE:
  • Degree in any discipline
  • 23 years old and above
  • Excellent command of spoken and written English and Japanese.
  • Possess initiative, able to work independently and as a team
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Work Days: Monday –Friday and 1 Saturday per month; Sunday is off day.
  • Working Hours : 10am -7pm.
BENEFITS:
  • Attractive Salary 
  • Transport Allowance 
  • Company accommodation OR Housing allowance 
  • Work permit organized and paid by the company
  • Performance related bonus per quarter for confirmed staff
  • Probation period is 3 months.
  • 15 days Annual leave
  • 14 days Medical leave
  • Medical and hospitalization insurance coverage.

 

 

WALK-IN Interview

Monday-Friday 9.30am

SETIA ALAM
RESPONSIBILITIES OF THE ROLE:

The Executive – Customer Service will be required to manage incoming calls, emails and social media enquiries from customers pertaining to a USA product: BBQ grillers and related products and services.The position will require you to support the contact centre in both spoken and written English, Bahasa Malaysia, Mandarin and Cantonese.

REQUIREMENTS FOR THE ROLE:
  • Diploma /Degree in any discipline 
  • Excellent command of spoken and written English, Bahasa Malaysia, Mandarin and Cantonese.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Work Days: Monday- Friday and 1 Saturday per month; Sundays off day
  • Working hours: 10am -7pm 
BENEFITS:
  • Attractive Salary
  • Transport Allowance
  • Performance related bonus per quarter for confirmed staff
  • Probation period is 3 months.
  • 15 days Annual leave
  • 14 days Medical leave
  • Medical and hospitalization insurance coverage. 
 
WALK-IN Interview
Monday-Friday 9.30am
Kuala Lumpur
RESPONSIBILITIES OF THE ROLE:
  • Convert the leads provided by the company into memberships.
  • Explain the products or services and answer customers questions in relation to the products and services.
  • Create/update customer’s details in the database.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree.
  • Good command of written and spoken Bahasa Malaysia and English.
  • Driven to earn higher income level.
  • Experience in telemarketing/telesales is an advantage.
  • Good communication and interpersonal skills.
  • Good team player within a target-driven environment.
  • Proficient with MS Office Applications.
  • Able to start work immediately.
BENEFITS:
  • Attractive salary.
  • Incentives/Allowances.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.

 

Kuala Lumpur
RESPONSIBILITIES OF THE ROLE:
  • Answer customer calls and/or respond to emails in a timely and professional manner.
  • Provide the customers with all the required information in relation to the clients products and services.
  • Timely follow up with customers requiring further assistance and escalations.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree.
  • Good command of written and spoken Bahasa Malaysia and English; ability to converse in Mandarin will be an added advantage.
  • Pleasant tone of voice and a good disposition with a positive working attitude.
  • Dynamic, highly motivated, result-oriented team player with good interpersonal skills.
  • Proficient with MS Office Applications.
  • Ability to work shifts.
  • Able to start work immediately.
BENEFITS:
  • Attractive salary.
  • Performance related allowance.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.
KL SENTRAL

(English and Mandarin Language Support)

RESPONSIBILITIES OF THE ROLE:
  • To ensure that all Executive – Customer Service present customers with accurate information.
  • Support, coach and manage the Executive – Customer Service team to ensure both operational targets and service levels are achieved.
  • Support the contact centre in achieving its overall service levels.
  • Conduct regular team meetings to ensure a two-way communication is maintained between team members and management.
  • Support the management team in the creation of management reports to agreed timelines.
  • Attend to customer complaints received by the team members and spend an agreed proportion of time answering queue.
  • Managing the enquiries via Facebook and social media platforms.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree in any discipline.
  • Good command of spoken and written English and Mandarin.
  • Proficient with MS Office Applications/Windows.
  • Knowledge on how to use social media tools specifically Facebook.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Hours: Monday –Saturday, 9am-5.30pm.
  • Work Days: 5 day week; off days based on roster.
  • Required to work on Public Holidays on a rotation basis and alternative Saturdays.
  • Open to Malaysian citizens.
BENEFITS:
  • Attractive Salary.
  • Staff purchase of up to RM250.
  • Flexi benefits of up to RM350 upon confirmation.
  • Annual Leave entitlement of 14 days per annum.
  • Medical Leave entitlement of 14 days per annum.
  • Medical and hospitalization insurance coverage.

WALK-IN INTERVIEW

Monday-Friday

9.30am

 

Kuala Lumpur and Cyberjaya
RESPONSIBILITIES OF THE ROLE:
  • Assist players with games-related issues on our Game Support team and providing top quality customer service.
  • Respond to customer's request for live online chat.
  • Will serve as product advisers for customers and assist customer requests for sales and service of on line game.
  • Maintain solid customer relationships by handling their questions and concerns with speed, courtesy and professionalism.
  • Perform data entry and account maintenance as required.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree (Malaysian citizens)
  • Degree holder ( China Nationals).
  • Good command of written and spoken Mandarin and basic English.
  • Ability to type 35-40 words per minute in Mandarin.
  • Ability to respond quickly and accurately to customer enquiries via live chat program.
  • Maintain up to date comprehensive products and services lists.
  • Proficient with MS Windows/Office.
  • Off day based on roster.
  • Able to start work immediately.
BENEFITS:
  • Attractive salary.
  • Performance related allowance for confirmed staff.
  • Housing allowance OR company accommodation (China Nationals).
  • Work permit organized and paid by the company (China Nationals).
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.