Careers

 
Extended Walk in Interview Hours: 4:00pm - 8:00pm Tuesday - Thursday (15 - 17 November 2016)
Regular Walk in Interview Hours  : 9.30am, Monday (14 November 2016) and Friday (18 November 2016)

25th Floor, Menara TA One,
22, Jalan P.Ramlee,50250 Kuala Lumpur, Malaysia

 

Documents to bring with you:-

1. I/C - Malaysian Citizens

2. Passport - Non-Malaysian (Original & Copy)

3. Updated Resume

4. Education Certificates and Transcripts (Original & Copy)

5. Two passport size photos

 

Do inform and bring your friends who are looking for a great career opportunity!!

If you or your friends have been interviewed by us in the last 3 months, please call us for advice/updates to save time.

or alternatively you may also e-mail us at: careers@scicom.com.my
Immediate Start !!!

Only shortlisted candidates will be notified.
 

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Kuala Lumpur
THE POSITION:
  • The Executive – Customer Service will be required to manage inbound and outbound emails and chat enquiries pertaining to a mobile digital music service that provides users with free access to millions of songs to download and play, commercial free. 

  • The position will require you to support the contact centre in both spoken and written English and Nepalese.

RESPONSIBILITIES FOR THE ROLE:
  • To ensure that all emails are replied within 24 hours.
  • To ensure all assigned tasks are replied within the stipulated time frame.
  • To ensure all cases are escalated correctly by following the escalation process.
  • To ensure that all emails and cases are logged and replied through CRM.
  • To ensure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
  • To seek Line Manager’s assistance whenever it is needed.
  • Highlight any downtime or technical issue to the Line Manager for further escalation.
  • To answer calls in the event there is a high volume of calls.
  • Undertake any other tasks as assigned by management.

REQUIREMENTS FOR THE ROLE:
 

  • Diploma/Degree in IT related disciplines preferably in Mobile Computing technology/Telecommunications

  • 23 years old and above

  • Excellent command of spoken and writen English and Nepalese.

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

  • Demonstrate an understanding of SMARTPHONE application usage, basic troubleshooting as on Android and iOS device platforms :- phones and tablets, Wi-Fi connections, Data connection requirements (3G, 4G)

  • Experience with Telco-Mobile Broadband service packages and benefits is an advantage.

BENEFITS:
  • Attractive salary.
  • Probation period is 3 months.
  • Performance related allowance for confirmed staff.
  • Work permit organized and paid by the company.
  • Annual Leave 15 days. 
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
KUALA LUMPUR
The Position:-

The Executive –Customer Service will be required to manage inbound and outbound emails and chat enquiries pertaining to a mobile digital music service that provides users with free access to millions of songs to download and play, commercial free.

 

The position will require you to support the contact centre in both spoken and written English, Sinhala and Tamil.

 

The Responsibilities of the Role:-

 

  • To ensure that all emails are replied within 24 hours.
  • To ensure all assigned tasks are replied within the stipulated time frame.
  • To ensure all cases are escalated correctly by following the escalation process.
  • To ensure that all emails and cases are logged and replied through CRM.
  • To ensure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
  • To seek Line Manager’s assistance whenever it is needed.
  • Highlight any downtime or technical issue to the Line Manager for further escalation.
  • To answer calls in the event there is a high volume of calls.
  • Undertake any other tasks as assigned by management.

 

The Requirements for the Role:-
  • Degree in IT related disciplines preferably in Mobile Computing technology /Telecommunications
  • 23 years old and above
  • Excellent command of spoken and written English, Sinhala and Tamil.
  • Possess initiative, able to work independently and as a team
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
  • Demonstrate an understanding of SMARTPHONE application usage, basic troubleshooting as on Android and iOS device platforms :- phones and tablets, Wi-Fi connections, Data connection requirements (3G,4G)
  • Experience with Telco-Mobile Broadband service packages and benefits is an advantage.
The Package:-
  • Attractive Salary
  • Work permit organized and paid by the company.
  • Performance related allowance per quarter for confirmed staff.
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage.
KL SENTRAL

(English and Mandarin Language Support)

RESPONSIBILITIES OF THE ROLE:
  • To ensure that all Executive – Customer Service present customers with accurate information.
  • Support, coach and manage the Executive – Customer Service team to ensure both operational targets and service levels are achieved.
  • Support the contact centre in achieving its overall service levels.
  • Conduct regular team meetings to ensure a two-way communication is maintained between team members and management.
  • Support the management team in the creation of management reports to agreed timelines.
  • Attend to customer complaints received by the team members and spend an agreed proportion of time answering queue.
  • Managing the enquiries via Facebook and social media platforms.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree in any discipline.
  • Good command of spoken and written English and Mandarin.
  • Proficient with MS Office Applications/Windows.
  • Knowledge on how to use social media tools specifically Facebook.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Hours: Monday –Saturday, 9am-5.30pm.
  • Work Days: 5 day week; off days based on roster.
  • Required to work on Public Holidays on a rotation basis and alternative Saturdays.
  • Open to Malaysian citizens.
BENEFITS:
  • Attractive Salary.
  • Staff purchase of up to RM250.
  • Flexi benefits of up to RM350 upon confirmation.
  • Annual Leave entitlement of 14 days per annum.
  • Medical Leave entitlement of 14 days per annum.
  • Medical and hospitalization insurance coverage.

WALK-IN INTERVIEW

Monday-Friday

9.30am

 

Kuala Lumpur
RESPONSIBILITIES OF THE ROLE:
  • Answer customer calls and/or respond to emails in a timely and professional manner.
  • Provide the customers with all the required information in relation to the clients products and services.
  • Timely follow up with customers requiring further assistance and escalations.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree.
  • Good command of written and spoken Bahasa Malaysia and English; ability to converse in Mandarin will be an added advantage.
  • Pleasant tone of voice and a good disposition with a positive working attitude.
  • Dynamic, highly motivated, result-oriented team player with good interpersonal skills.
  • Proficient with MS Office Applications.
  • Ability to work shifts.
  • Able to start work immediately.
BENEFITS:
  • Attractive salary.
  • Performance related allowance.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.
Kuala Lumpur
RESPONSIBILITIES OF THE ROLE:
  • Convert the leads provided by the company into memberships.
  • Explain the products or services and answer customers questions in relation to the products and services.
  • Create/update customer’s details in the database.
REQUIREMENTS FOR THE ROLE:
  • SPM/STPM/Diploma/Degree.
  • Good command of written and spoken Bahasa Malaysia and English.
  • Driven to earn higher income level.
  • Experience in telemarketing/telesales is an advantage.
  • Good communication and interpersonal skills.
  • Good team player within a target-driven environment.
  • Proficient with MS Office Applications.
  • Able to start work immediately.
BENEFITS:
  • Attractive salary.
  • Incentives/Allowances.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalisation coverage.
  • Dynamic work culture with active employee relations activities.
  • Comprehensive training and global career path opportunities.

 

SETIA ALAM
RESPONSIBILITIES OF THE ROLE:

The Executive – Customer Service will be required to manage incoming calls, emails and social media enquiries from customers pertaining to a USA product: BBQ grillers and related products and services.The position will require you to support the contact centre in both spoken and written English, Bahasa Malaysia, Mandarin and Cantonese.

REQUIREMENTS FOR THE ROLE:
  • Diploma /Degree in any discipline 
  • Excellent command of spoken and written English, Bahasa Malaysia, Mandarin and Cantonese.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Work Days: Monday- Friday and 1 Saturday per month; Sundays off day
  • Working hours: 10am -7pm 
BENEFITS:
  • Attractive Salary
  • Transport Allowance
  • Performance related bonus per quarter for confirmed staff
  • Probation period is 3 months.
  • 15 days Annual leave
  • 14 days Medical leave
  • Medical and hospitalization insurance coverage. 
 
WALK-IN Interview
Monday-Friday 9.30am
Kuala Lumpur
Responsibilities:
  • To assist customers with general enquiries and upsell the products and services.

  • Update customers’ details in CRM.

  • Undertake tasks as requested by Line Manager.

Requirements:
  • SPM/STPM/Diploma /Degree or equivalent professional qualification.

  • A good command of written and spoken English and Bahasa Malaysia; ability to converse in Mandarin/Cantonese is an advantage.

  • Good organizational skills with the ability to multi-tasks and meet the timelines.

  • Possess initiative with the ability to work independently and as a team.

  • Dynamic, highly motivated and a result oriented player with good interpersonal skills.

  • Proficient in MS Office Applications: Word, Excel, PowerPoint.

  • Work Days    : Monday - Friday

  • Work Hours  : 9am-6pm

WALK-IN INTERVIEW
Monday-Friday 9.30am