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Countries
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1.
Australia
2. New Zealand
3. Malaysia
4. Singapore
5. Thailand
6. Indonesia
7. Philippines
8. India
9. United Kingdom
10. Japan
11. South Korea
12. China
13. Hong Kong
14. Vietnam
15. Saudi Arabia
16. Oman
17. Kuwait
18. Qatar
19. Jordan
20. Morocco
21. Yemen
22. Lebanon
23. UAE
24. Egypt
25. Canada
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26. United States
27. Libya
28. South Africa
29. Tunisia
30. Algeria
31. Iraq
32. Syria
33.Iran
34. Nigeria
35. Taiwan
36. Cambodia
37. Bangladesh
38. Pakistan |
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Languages
1.
English
2. Bahasa Malaysia
3. Tamil
4. Hindi
5. Mandarin
6. Cantonese
7. Thai
8. Bahasa Indonesia
9. Tagalog
10. Japanese
11. Bengali
12. Kannada
13. Telegu
14. Arabic
15. French
16.Spanish
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17.French Canadian
18. Gujarati
19. Punjabi
20. Marathi
21. Malayalam
22. Korean
23. Farsi
24. Vietnamese
25. Urdu
26. Khmer
27. Zulu
28. Swahili
29. Igbo
30. Hausa
31. Yoruba
32. Afrikaans
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With
scicom's planned global expansion,
the company has established itself in India to
be a hub for its global offshore customer contact
centre to serve the Indian continent,
Europe and North America. scicom
specialises in premier customer care and technical
support with associated fulfilment and backend
processes.
Multi-channel
scicom
receives customer interaction via the following
channels :-
1.
Voice
2. E-mail
3. Voicemail
4. Fax
5. Web collaboration
6. Web Call Back
7. White Mail
scicom's
Multi-channel technology strategy
We are platform independent. In house, our state
of the art technology encompasses the following
| a)
|
VOIP
Compatibility
-
scicom provides Voice
Over Internet Protocol (VOIP) compliance out
of the box. The use of multi channel communication
servers coupled with an Internet Protocol
(IP) based Automatic Call Distributor (ACD)
allows scicom to scale from
a Public Services Telephony Networks (PSTN)
architecture to an IP based architecture seamlessly,
thus building future proofing into the system
from day one. |
| b) |
End-to
end platform cohesiveness -
the scicom
platform is an integrated platform that unifies
all possible messaging and applications. The
integration of ACD, Integrated Voice Response
(IVR), Computer Telephony Integration (CTI),
WEB, MAIL, FAX and CRM application as a single
solution as opposed to an integration effort
between various mismatched solutions give
the robustness and cohesiveness that allows
for a world class contact centre management
platform. |
| c) |
Platform
independent, front end CRM system -
tight integration to scicom's
propriety front end systems allows for scicom
to start on the right footing with a modular
level integration path to any final implementation
of our clients choice of CRM platform. |
| d) |
Single
database integration - scicom
uses a single database platform to
manage the various channels of contact. This
enable faster report generation as there is
no requirement for consolidation of data from
various heterogeneous data sources. Also,
this allows for better portability between
the various components in the system. |
| e) |
Single
vendor -
scicom provides technology
migration from cradle to grave with well define
migration paths and service levels. This single
vendor strategy enables scicom
to derive quick solutions to issues or modifications
without having to endure the rigmarole and
inevitable delays that surface during the
process of multi vendor coordination. This
makes scicom’s multilingual
and multi-channel advantage the only one of
its kind in the world. |
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