Leo Ariyanayakam Chief Executive Officer/ Group Executive Director

Leo has more than 15 years of experience in the field of Contact Centre Management and integrated marketing, having worked in senior management positions in diverse industries such as manufacturing, international trading, consulting and IT management.

Under his guidance, Scicom has won several major international industry awards, including "the 2007 Contact Centre Service Provider of the Year", as conferred by Frost & Sullivan Malaysia Telecoms Awards in 2007.

The Group is now widely regarded as one of the premier contact centre and BPO providers within the industry, with an unblemished performance record. He has been instrumental in building Scicom as the leader in contact centre outsourcing, BPO, training and customer relationship management consulting solutions in the Asia Pacific region, and is a respected visionary and leader in this rapidly growing industry. On 7 October 2006, he was appointed as the President of the Customer Relationship Management and Contact Centre Association (Malaysia). He was further re-elected as the President for a two-year term in 2008. In June 2007, he was selected as one of Malaysia's Outstanding Entrepreneurs at the Asia Pacific Entrepreneurship Awards. He graduated with a Bachelor's Degree in Biochemistry. He does not have any family relationship with any director

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Jayakumar Chief Financial Officer

Jayakumar is one of the pioneer management staff of Scicom since its incorporation in 1997. His portfolio of responsibilities includes accounting and financial management activities, as well as the Group's corporate finance, risk management, administration, corporate secretarial, budgeting and treasury activities. He has over 25 years of experience in financial management and corporate services.

Prior to joining Scicom, he had previously worked in large conglomerates such as Sime Darby Berhad and the Halim Rasip Group (now known as Integrax Berhad). Jayakumar is an associate of both the Chartered Association of Chartered Accountants and Institute of Chartered Secretaries and Administrators.

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Benny Philip Chief Operating Officer - Scicom Partner

Benny joined Scicom in 2004, where his main responsibilities include developing the Group's human resource strategic plan and management of the human resource function of the Group, which includes its operations in India, United States and Singapore as well. He brings with him to Scicom experience in both human resource-related generalist and specialist roles, having established and headed the human resource function for HSBC's 2,000-seat customer contact centres in both India and Malaysia.

Benny was promoted in 2008 to Chief Operating Officer - Scicom Partner with responsibility for service delivery accross all Scicom's locations. He began his career in 1991 with Intercraft South Exports, and has up to 2000, worked with companies such as Unilever, Indo Matsushita and Ford. Between 2000 and mid-2004, he was HSBC's Head of the Human Resource Group Service Centre in India, and was later promoted to Vice-President - Human Resource for their group service centre in Cyberjaya. Benny has a Master's Degree in Human Resources Management and a Bachelor's Degree in Mathematics.

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Jude Mohan Chief Operating Officer - Scicom Education

Jude joined Scicom in 2007 and helms Scicom Education, a global educational initiative for formal professional development. This division is the driving force behind the need to create a globally competent work-force for emerging growth markets in the Customer Relationship Management and Contact Centre space. This division, through its research arm The International Academy of Professional Studies (IAPS) also acts as a global thinktank for the CRM & Contact Centre Industry, internationally. Jude has been in the business of global product management, strategic marketing and consumer behaviour for close to two decades of his life.

An ardent exponent of provocative marketing and consumer solutions, his last international posting was with American healthcare giant, 21st Century Healthcare, Inc. where he served as their Chief Operating Officer for Asia. He has worked with over 50 fast moving brands and has successfully seen the fruits of his thought, bear profit making results. Some of his past clients include Marlboro Cigarettes for Philip Morris Inc., Kent Cigarettes for British American Tobacco, Hugo Boss, Hyundai Automobiles, Starbucks Coffee, Digi Telecommunications, Otis Elevator, Porsche, TV3 (Malaysia) and Cerruti 1881. Jude holds a Masters Degree in Business from Newcastle and is a member of the Royal British Society for Philosophers. He is also an Honorary Director of the CRM & Contact Centre Association of Malaysia.

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Viji Rajasundram Chief Technology Officer

Viji joined Scicom in 2005. As the Group's Chief Technology Officer, his primary responsibilities span over Scicom's technology implementations at all Scicom locations around the world. He also works closely with the Chief Executive Officer in reviewing and recommending strategic and tactical technology-related acquisitions for the Group.

He has over 18 years of experience in the technology arena, having worked in various multinational companies in Malaysia, Singapore, the United States and Philippines. His industry experience includes oil and gas, gaming (lottery), satellite data and television broadcasting, mobile telecommunications and finance. Prior to his joining Scicom, he was the Director of International Marketing for ICO Global Communications Limited, a data over satellite communications service provider. Viji has a MBA from Boston University and Bachelor's Degree in Computer Science.

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Willie Lim Senior Vice-President – Client Management

Willie joined Scicom in October 2000, and carries with him over 20 years of industry experience in relation to general management, including sales and operations. In his capacity as the Senior Vice-President - Client Management. Willie is the strategic point of contact for Scicom clients. Prior to joining Scicom, he was an Executive Director in Abric Berhad, which is listed on the Second Board of Bursa Securities Malaysia Berhad.

He was also previously the Country Manager of United Parcel Service (M) Sdn Bhd, as well as the General Manager of Electrolux Home Centres. Willie has a Bachelor's Degree in Business Administration.

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Radah Krishnan Vijaya Gopal Senior Vice-President – Corporate Planning

Radah joined Scicom in 2002 as a Consultant - Corporate Planning and was later promoted to Vice- President - Corporate Planning in early-2004 where he assisted in the Group's formulation of strategic plans, execution of business development initiatives for strategic clients, management of projects and liaison with key government authorities in Malaysia and India respectively. He has over 15 years of working experience in the areas of consulting, accounting and finance, strategic planning and business development. As the Senior Vice-President - Corporate Planning, he has the primary responsibility for the strategic planning and managing of Scicom's business development initiatives.

He then moved on to be in charge of the Group's Indian operations, as the Country Manager and Vice-President - Operations, where he was primarily responsible for executing the Group's strategic direction and operations in India. Prior to joining Scicom he was a Consultant in Corporate Finance and Investment Banking Services in PricewaterhouseCoopers Consulting Sdn Bhd. Radah, graduated with a professional accounting qualification from the Association of Chartered Certified Accountants in 1997.

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Shanti Jacqueline Jeya Raj Senior Vice-President – Total Quality Management & Project Management Office

Shanti joined Scicom in 2000 as a Customer Relationship Executive, and within one year, was spearheading the Group's Training Department in terms of its training and development programmes both for internal and external clients. She was subsequently appointed Head of the Customer Experience Teams, where she developed service quality standards for Scicom's operations. Her next portfolio was a promotion as an Operations and Training Consultant in Scicom (Academy) Sdn Bhd, where she was involved in numerous projects across the Group.

Shanti's dedication and a comprehensive grasp of the contact centre business have now led to her current position . In her current capacity, she is responsible for ensuring that the Group's quality initiatives including its processes, compliance with ISO and SCP, and their respective accreditations are constantly reviewed, monitored and enhanced. In a nutshell, she is entrusted with the task of continuously enhancing operational effectiveness and efficiencies across the Group's operations. Prior to joining Scicom, she had worked in various multinational corporations over a 12-year period, with her areas of expertise covering marketing communications, training development and client services. Shanti holds a Bachelor's Degree in Business Studies and a Diploma in Public Relations. On top of that, she is also a certified trainer of the Service and Support Professionals Association in the United States, for its Certified Support Professional programme.

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Jerry Rajendram Global Head – Scicom Marketing

Jerry joined Scicom in January 2003. In his capacity as the Global Head of Scicom Marketing, he is responsible for all corporate branding responsibilities of Scicom worldwide and its intellectual properties, with the intention of formulating integrated marketing solutions to further expand the Group's existing service offerings. He is also responsible for the Group's internal and external marketing communications and public relations initiatives. Prior to joining Scicom, he was the Regional Managing Director, and the first-ever Malaysian to be elected to the Board of DraftWorldwide.

He has over 20 years of practical experience in advertising, having previously hailed from J.Walter Thompson, Dentsu, Young & Rubicam and DraftWorldwide. During his seven years at J.Walter Thompson, Jerry managed a list of global and regional brands, with the last two years being additionally involved in the setting up of the firm's integrated marketing arm, specialising in relationship management. Over his 20 years working experience prior to joining Scicom, Jerry had managed major and respectable brands including ASTRO, Philip Morries, HSBC, DiGi, Singapore Airlines, Burger King, Citibank, Salem, Nestle, Ericsson, just to name a few. Jerry holds both a Master of Science Degree and Honour's Degree respectively in Behavioural Science.

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Jeff Russell Global Head - Business Development

Jeff joined Scicom in 2008. Jeff has more than twenty years of international business experience. He is considered a pioneer and expert in global business process outsourcing (BPO) and contact centre operations. He has either lived in or traveled extensively to more than 45 countries and has directed a myriad of projects. His many contacts and expertise are invaluable for growing businesses rapidly and globally. Jeff helped birth the BPO and contact centre industry in many developing countries including Malaysia, India, the Philippines, Pakistan.

His specialty is global business development. Prior to joining Scicom, Jeff consulted with or directed business development activities securing clients such as AT&T, Yellow Pages, MySpace.com, Newsweek, and American Express. Jeff has negotiated for and then directed outsourcing, shared services and direct marketing strategies for healthcare, financial, security, telecommunications and hospitality clients from the USA and Europe. For example, he successfully helped secure and then implemented several contact centre projects for clients including; Global Healthcare Communications, Universal Savings Bank, Sprint Cellular, Telecommunications- On-Demand, Fairfield Resorts and Marriott Corporation. Besides his skills in business development, Jeff has developed policies and procedures and trained thousands of personnel on contact centre operations. Additionally, Jeff has designed, advised on the build-out, developed operational teams and then provided ongoing consulting for several contact centres worldwide.

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