Overview

SCICOM is a Business Process Outsourcing (BPO) service provider, with a focus on the provision of outsource services for the Customer Relationship Management portion of our clients businesses. We provide primarily Inbound and Outbound Customer Service, Technical Support and all forms of associated fulfilment, through an integrated multi-lingual, multi-channel approach. In addition, we also provide customer service and contact centre training and development programs, consulting and marketing advisory services. We are one of Malaysia’s largest employers in the BPO space and have won awards that signify our strong service delivery competencies in this space.

Listed on the Bursa Malaysia on 26 September 2005, our primary focus is the maximisation of long-term shareholder value on the basis of strong financial performance, striving to adopt the highest standards of professionalism, integrity and trust. This section of the website contains important information for shareholders and other stakeholders in the company, ranging from operations to financial performance.

Our Guiding Mantra

SCICOM believes in ‘Total Customer Delight’. We define our customers as any and all parties that interact with us, from shareholders to clients, employees to vendors. Mere customer satisfaction is not good enough in this day and age where customer care is a key differentiator, so we strive to ‘delight’ our customers at every point of interaction.

We have infused this mantra at all levels of our company and steadfastly maintain this guiding principle in our processes and management strategies, as one of the main thrusts towards SCICOM’s premium branding efforts.