scicom is one of the MSC-status corporations that has won multiple awards and quality certifications in the last 12 years. scicom has several of its projects certified against the Service Capability & Performance Standards (SCP) – one that of prestigious state-of-the-art best practices and benchmarking certification program available in the worldwide arena. It is the first BPO organization in South East Asia to be awarded the ISO 9002:1994 and has been re-certified as being both ISO 9001:2000 and ISO 9001:2008 compliant. These awards and certifications testify to the quality of services provided by scicom, which includes the world-class IT and telecommunications facilities, strategic input, consultancy services, in-depth knowledge of local markets, and future-ready contact centres.

CCAM Awards 2009

Best Outsourced Contact Centre - Below 100 Seats
Gold Award

Best Outsourced Contact Centre - Above 100 Seats
Silver

Best Contact Centre Manager - Below 100 Seats
Gold

Best Contact Centre Manager - Above 100 Seats
Silver  

Best Contact Centre Team Leader (Open)
Consolation

Outsourced Contact Centre
Silver  

Global Services Magazine and neoIT 2008

Listed in the Global 2008 “Global 100”- Best Outsourcing Company for the 3rd consecutive year

Global Services Magazine and neoIT 2008

Listed in the Global 2008 “Global 100”- “Leader, Emerging Asian Markets”
April Global Services

EDEXCEL 2008

Scicom Academy recognised as official Centre of Learning for BTEC

HONG KONG BEST PRACTISES AWARD 2007

Outsourcing - Gold Award

CCAM Awards 2007

Best Contact Centre Support Professional - Over 50 seats
Gold Award
Bronze Award

Best Contact Centre Team Leader - Under 50 seats
Gold Award

Best Contact Centre Manager - Under 50 seats
Gold Award

Best Contact Centre Professional Outsourced - Over 50 seats
Silver Award

Best Mystery Shopper Results for Outsourced Contact Centre

Best Outsourced Service Contact Centre - Over 50 seats

Frost & Sullivan Malaysia Telecom Awards 2007
Contact Centre Service Provider of the Year

2007 Global Services 100 List Award
Scicom ( MSC ) Berhad was awarded the top 10 for the 2007 Global Service 100 List in the category of "Specialty Application Development Providers" . This category lists the most innovative providers of business and technology services from 11 service-delivery areas, ranging from business process outsourcing to IT outsourcing and customer service. The 2007 Global Service 100 list is a testimony to Scicom (MSC) Berhad's capabilities and strength as an outsourcing partner to global buyers.

Frost & Sullivan Malaysia Telecom Awards 2005
Contact Centre Service Provider of the Year

CCAM Awards 2003
Call Center of the Year (Gold Award)

CCAM Awards 2002 (Individual Awards)
Call Center Professional of the Year (Gold Award)
Call Center Champion Of The Year (Silver Award)

SMART Awards 2001 - Gold Award
Multi-lingual contact centre

SMART Awards 2000 - Gold Award
Anti-attrition/loyalty programme. 'Save A Customer'

SMART Awards 2000 - Finalist
Consultancy recruitment & selection project

SMART Awards 1999 - Bronze Award
Consultancy 'Mentoring' project Sponsored by the Royal Mail

SMART Awards 1998 - Gold Award Technical Helpdesk.
Award for contact centre excellence Sponsored by Institute of Direct Marketing

Marketing (British Telecom) Awards 1998
Anti-attrition/loyalty programme. 'Best use of telemarketing in the IT and telecommunications industries' Sponsored by British Telecom