scicom is a Service Capability & Performance Standards (SCP) certified, MSC status corporation that has won multiple awards in the last 10 years. It is the first contact centre in South East Asia to be awarded the ISO 9002 and has been re-certified as being ISO 9001:2000 compliant. These awards and certifications testify to the quality of services provided by scicom, which besides world class IT and telecommunications facilities, include strategic input, consultancy services, in-depth knowledge of local markets, and future-ready contact centres.

CCAM Awards 2007

Best Contact Centre Support Professional - Over 50 seats
Gold Award
Bronze Award

Best Contact Centre Team Leader - Under 50 seats
Gold Award

Best Contact Centre Manager - Under 50 seats
Gold Award

Best Contact Centre Professional Outsourced - Over 50 seats
Silver Award

Best Mystery Shopper Results for Outsourced Contact Centre

Best Outsourced Service Contact Centre - Over 50 seats

Frost & Sullivan Malaysia Telecom Awards 2007
Contact Centre Service Provider of the Year

2007 Global Services 100 List Award
Scicom ( MSC ) Berhad was awarded the top 10 for the 2007 Global Service 100 List in the category of "Specialty Application Development Providers" . This category lists the most innovative providers of business and technology services from 11 service-delivery areas, ranging from business process outsourcing to IT outsourcing and customer service. The 2007 Global Service 100 list is a testimony to Scicom (MSC) Berhad's capabilities and strength as an outsourcing partner to global buyers.

Frost & Sullivan Malaysia Telecom Awards 2005
Contact Centre Service Provider of the Year

CCAM Awards 2003
Call Center of the Year (Gold Award)

CCAM Awards 2002 (Individual Awards)
Call Center Professional of the Year (Gold Award)
Call Center Champion Of The Year (Silver Award)

SMART Awards 2001 - Gold Award
Multi-lingual contact centre

SMART Awards 2000 - Gold Award
Anti-attrition/loyalty programme. ‘Save A Customer’

SMART Awards 2000 - Finalist
Consultancy recruitment & selection project

SMART Awards 1999 - Bronze Award
Consultancy ‘Mentoring’ project Sponsored by the Royal Mail

SMART Awards 1998 - Gold Award Technical Helpdesk.
Award for contact centre excellence Sponsored by Institute of Direct Marketing

Marketing (British Telecom) Awards 1998
Anti-attrition/loyalty programme. ‘Best use of telemarketing in the IT and telecommunications industries’ Sponsored by British Telecom