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Board of Directors
YBhg Dato’ Ahmad Kabeer bin Mohamed Nagoor
Non-Independent Non-Executive Director / Chairman
Leo Ariyanayakam
Non-Independent Executive Director / Chief Executive Officer / Group Executive Director
YBhg Dato’ Mohd Salleh bin Hj Harun
Independent Non-Executive Director
Loh Lee Soon
Independent Non-Executive Director
Krishnan Menon
Non-Independent Non-Executive Director
Dr. Nikolai Dobberstein
Independent Non-Executive Director
Senior Management Team
Leo Ariyanayakam
Chief Executive Officer / Group Executive Director
Willie Lim
Senior Vice-President Operations
Jayakumar Narayana Pillai Sreedharan Nair
Senior Vice-President – Finance
Benny Philip
Senior Vice-President – Projects and Planning
Radah Krishnan Vijaya Gopal
Senior Vice-President – Corporate Planning
Viji Rajasundram
Senior Vice-President – Technology
Michael Daly
Senior Vice-President Operations
Anthony Jerard Rajendram
Vice-President – Scicommarketing
Shanti Jacqueline Jeya Raj
Vice-President - Total Quality Management
Brenda Marshall
Vice-President - Scicom (Academy) Sdn Bhd
Jerry Pereira
Managing Director – Jade Apple Marketing
Board of Directors
YBhg Dato’ Ahmad Kabeer bin Mohamed Nagoor
Non-Independent Non-Executive Director
YBhg Dato’ Ahmad Kabeer bin Mohamed Nagoor was appointed to the Board on 22 August
2005. He is also the Chairman of the Group.In 1986, he was with the Bank of Nova Scotia in its
foreign exchange division, before becoming a lecturer at the School of Management, Universiti Sains Malaysia
between 1988 and 1994. He was the founder of AKN Industries Sdn Bhd, a wholly-owned subsidiary of AKN
Technology Berhad.
His other directorships include AKN Technology Berhad (of which he is currently Executive Chairman of the
Board), AKN Messaging Technologies Berhad, MEMS Technology Berhad (of which he is currently Chairman of
the Board) and AWC Facility Solutions Berhad (of which he is currently the Deputy Chairman of the Board).
He holds a Master’s Degree in Finance. He does not have any family relationship with any
director and/or major shareholder of Scicom and is not aware of any conflict of interest with Scicom.
Leo Ariyanayakam
Non-Independent Executive Director
Mr. Leo Ariyanayakam was appointed to the Board on 30 October 2002. He is also the Chief
Executive Officer and Group Executive Director. His main responsibilities as the Chief Executive Officer and Group
Executive Director, are to maximise shareholder a value, making high-level decisions in terms of the Group’s
business development, finance, technology, human capital, culture, operations and strategies, and charting
the future growth and direction of the Group globally.
Under his guidance, Scicom has won several major international industry awards, including the “Contact
Centre Service Provider of the Year”, as conferred at the recently held 2007 Frost & Sullivan Malaysia Telecoms
Awards in May 2007. On 7 October 2006, he was appointed the President of
the Customer Relationship Management and Contact Centre Association of Malaysia (CCAM).
In March 2007, the Association of the Computer and Multimedia Industry of Malaysia (PIKOM) honoured
him as a “Key Industry Leader”, for his efforts and contributions in developing the BPO industry.
In June, he was selected as one of Malaysia’s Outstanding Entrepreneurs at the 2007 Asia Pacific Entrepreneurship
Awards.
He holds a Bachelor’s Degree in Biochemistry. He does not have any family relationship with any director and/or major shareholder of Scicom and is not aware of any conflict of interest with Scicom.
YBhg Dato’ Mohd Salleh bin Hj Harun
Independent Non-Executive Director
YBhg Dato’ Mohd Salleh bin Hj Harun was appointed to the Board on 22 August 2005. He is
the Chairman of the Audit Committee. He is a Fellow of the Institute of Bankers and a
member of the Malaysian Institute of Certified Public Accountants.
He started his career in government service in 1971, before moving on to the banking and financial sector in
1974. He has 32 years of experience, having held various senior positions in Aseambankers Malaysia Berhad and
Malayan Banking Berhad respectively between 1994 and 2000, and then as a Deputy Governor of Bank
Negara Malaysia between 2000 and 2004. His other directorships include RHB Capital Berhad, RHB
Bank Berhad, RHB Insurance Berhad, RHB Islamic Bank Berhad and Titan Chemical Corp. Bhd.
He has been extensively involved in telecommunications and high-tech work across Asia, including issues of
national technology strategy development, and research and development commercialisation.
He does not have any family relationship with any director and/or major shareholder of Scicom and is not
aware of any conflict of interest with Scicom.
Loh Lee Soon
Independent Non-Executive Director
Mr. Loh Lee Soon was appointed to the Board of Directors on 25 April 2007. He is also a
member of the Audit Committee. Mr. Loh is a member of the Malaysian Institute of
Accountants and the Institute of Chartered Accountants in England and Wales. He spent nearly 24 years in the
professional accounting, finance and management consulting fields, including six years as a Practice Director
of a Big Four firm in Malaysia. He has also held senior finance, general management, and sales positions
with multinational corporations including Tupperware International, KPMG Asia-Pacific, and Oracle
Corporation, and a number of Malaysian companies. Mr. Loh is currently the Principal of his own consulting
firm which provides services primarily in business process optimisation, information technology (“IT”) enablement,
management skills training, and organisational alignment. His clients span industries as diverse as gaming, IT manufacturing and distribution, and property management. He also works with technology-based startup
companies to develop their go-to-market capabilities. He does not have any family relationship with any
director and/or major shareholder of Scicom and is not aware of any conflict of interest with Scicom.
Krishnan Menon
Non-Independent Non-Executive Director
Mr. Krishnan Menon was appointed to the Board on 10 March 2004. He is also a member of the
Audit Committee. He is a Fellow of the Institute of Chartered Accountants
in England and Wales, and also a member of both the Malaysian Institute of Certified Public Accountants and
Malaysian Institute of Accountants. He spent 13 years in public practice at Hanafiah, Raslan
and Mohamed, seven of those years as a Partner. He then joined Public Bank Berhad as a General Manager, and
was subsequently promoted to Executive Vice-President. After working with two public-listed companies, he
joined Putrajaya Holdings Sdn Bhd between 1997 and 2000 as its Chief Operating Officer.
His other directorships include MISC, AWC Facility Solutions Berhad, SPK-Sentosa Corporation Berhad,
AKN Messaging Technologies Berhad, Putrajaya Perdana Berhad (of which he is currently the Chairman of the
Board) and Putrajaya Holdings Sdn Bhd.
He does not have any family relationship with any director and/or major shareholder of Scicom and is not aware of
any conflict of interest with Scicom.
Dr. Nikolai Dobberstein
Independent Non-Executive Director
Dr. Nikolai Dobberstein was appointed to the Board on 22 August 2005. He is also a member of
the Audit Committee. He holds a Ph.D. in Technology and Innovation Management.
He is currently the Head of the Products & New Businesses Division of Maxis Communications Berhad, where he is
responsible for product development and marketing as well as building Maxis’ infotainment and broadband
businesses. He joined Maxis Communications Berhad in December 2004 to drive the development of Maxis’ 3G
and broadband businesses. Before joining Maxis in December 2004, he spent 12
years in McKinsey & Company, three of those years as the Managing Partner of their Kuala Lumpur Office. He
had also earlier worked in the German, Italian and Indian Offices of McKinsey & Company. Senior Management Team
Leo Ariyanayakam
Chief Executive Officer/ Group Executive Director
Leo has more than 15 years of experience in the field of Contact Centre Management and integrated marketing, having worked in senior management positions in diverse industries such as manufacturing, international trading, consulting and IT management.
As the CEO of scicom Leo provides the necessary leadership to manage the business and operational vision for the company which includes strategy , technology , people , culture, finance and operations for scicom globally.
Under his guidance scicom has won several major international industry awards, and the company is now widely regarded as one of the premier contact centre and BPO providers in the Industry with an unblemished performance record. He has been instrumental in building scicom as the leader in contact centre outsourcing, BPO, training and CRM consulting solutions in Asia Pacific and is a respected visionary and leader in this rapidly growing industry.
Willie Lim
Senior Vice-President – Operations
Willie joined Scicom in October 2000, and carries
with him over 20 years of industry experience in
relation to general management, including sales and
operations. In his capacity as the Senior Vice-President – Operations, he manages Scicom’s day-to-day
operations of its global contact centres and manages
the client’s expectations.
Prior to joining Scicom, he was an Executive Director
in Abric Berhad, which is listed on the Second Board
of Bursa Securities. He was also previously the Country
Manager of United Parcel Service (M) Sdn Bhd, as well
as the General Manager of Electrolux Home Centres.
Willie has a Bachelor’s Degree in Business
Administration.
Jayakumar Narayana Pillai Sreedharan Nair
Senior Vice-President – Finance
Jayakumar is one of the pioneer management staff of
Scicom since its incorporation in 1997. His portfolio
of responsibilities includes accounting and financial
management activities, as well as the Group’s corporate
finance, risk management, administration, corporate
secretarial, budgeting and treasury activities.
He has over 24 years of experience in financial
management and corporate services. Prior to
joining Scicom, he had previously worked in large
conglomerates such as Sime Darby Berhad and the
Halim Rasip Group (now known as Integrax Berhad).
Jayakumar is an associate of both the Chartered
Association of Chartered Accountants and Institute of
Chartered Secretaries and Administrators.
Benny Philip
Senior Vice-President – Projects and Planning
Benny joined Scicom in 2004, where his main
responsibilities include developing the Group’s human
resource strategic plan and management of the human
resource function of the Group, which includes its
operations in India, United States and Singapore.
He brings with him to Scicom experience in both
human resource-related generalist and specialist roles,
having established and headed the human resource
function for HSBC’s 2,000-seat customer contact
centres in both India and Malaysia.
He began his career in 1991 with Intercraft South
Exports, and has up to 2000, worked with companies
such as Unilever, Indo Matsushita and Ford. Between
2000 and mid-2004, he was HSBC’s Head of the
Human Resource Group Service Centre in India,
and was later promoted to Vice-President – Human
Resource for their group service centre in Cyberjaya.
Benny has a Master’s Degree in Human Resources
Management and a Bachelor’s Degree in
Mathematics.
Radah Krishnan Vijaya Gopal
Senior Vice-President – Corporate Planning
Radah has over 14 years of working experience in the
areas of consulting, accounting and finance, strategic
planning and business development. As the Senior
Vice-President – Corporate Planning, he has the primary
responsibility for the strategic planning and managing
of Scicom’s business development initiatives.
He joined Scicom in 2002 as a Consultant – Corporate
Planning and was later promoted to Vice-President –
Corporate Planning in early-2004 where he assisted in
the Group’s formulation of strategic plans, execution
of business development initiatives for strategic
clients, management of projects and liaison with
key government authorities in Malaysia and India
respectively.
He then moved on to be in charge of the Group’s
Indian operations, as the Country Manager and
Vice-President – Operations, where he was primarily
responsible for executing the Group’s strategic
direction and operations in India.
Prior to joining Scicom he was a Consultant in
Corporate Finance and Investment Banking Services in
PricewaterhouseCoopers Consulting Sdn Bhd.
Radah, graduated with a professional accounting
qualification from the Association of Chartered
Certified Accountants in 1997.
Viji Rajasundram
Senior Vice-President – Technology
Viji joined Scicom in 2005 as the Group's Senior Vice- President - Technology, with primary responsibilities over Scicom's technology implementations at all Scicom locations around the world. He also works closely with the Chief Executive Officer in reviewing and recommending strategic and tactical technology- related acquisitions for the Group. He has over 18 years of experience in the technology arena, having worked in various multinational companies in Malaysia , Singapore , the United States and Philippines . His industry experience includes oil and gas, gaming (lottery), satellite data and television broadcasting, mobile telecommunications and finance. Prior to his joining Scicom, he was the Director of International Marketing for ICO Global Communications Limited, a data over satellite communications service provider. Viji has a MBA from Boston University and Bachelor's Degree in Computer Science.
Michael Daly
Senior Vice-President – Operations
Michael has more than 20 years of experience in managing customer care and technical support organizations. Before joining Scicom in 2007 as a Principal Consultant developing a new BTEC accredited Contact Center Training Program, he was at Dell Computer. During his tenure with Dell, he was the Sr. Regional Director of Strategic Operations for the Asia Pacific territory. One of his many achievements was the implementation of a process optimization program that helped set new levels of customer satisfaction, efficiency, effectiveness and profitability across the APAC region. Before coming to APAC region, Michael served as Director of Technical Support Service for corporate accounts in North America with Dell.
Prior to Dell Computer, Michael was attached to the consulting firm of eProcesses Inc. as Senior Vice President of Operations. During the 1990's, he was responsible for the development and implementation of day-to-day operations with domestic and international call centers clients. Responsible for over 20 start-up operations during his career, he has held upper management positions with teleservices agencies ranging in sizes from 30 to 2000 plus workstations. The client list include fortune 500 companies and start-up dot-com companies across multiple verticals such as banking, higher education, telecom, IT and hospitality industry. His area of expertise covers outsourcing, sales, marketing and management of technical and support services.
Michael holds a master's degree in International Business, a black belt in six-sigma and certification from COPC and Purdue Benchmark Portal. With this background, he has contributed as a judge for Contact Center World Awards and locally with CCAM in a consulting and judging function.
Anthony Jerard Rajendram
Vice-President – Scicommarketing
Jerry joined Scicom in January 2003. In his capacity as the Vice-President - Scicommarketing, he is responsible for the corporate branding of Scicom and its intellectual properties to a global approach, with the intention of formulating an integrated marketing arm to further promote the Group's existing service offerings. He is also responsible for the Group's internal and external marketing communications and public relations initiatives. Prior to joining Scicom, he was the Regional Managing Director, and the first-ever Malaysian to be elected to the Board of DraftWorldwide. He has 14 years of practical experience in advertising, having previously hailed from J.Walter Thompson ("JWT"), Dentsu, Young & Rubicam and DraftWorldwide. During his seven years at JWT, Jerry managed a list of global and regional brands, with the last two years being additionally involved in the setting up of the firm's integrated marketing arm, specialising in relationship management. Over his 14-year working experience prior to joining Scicom, Jerry had managed major and respectable brands including ASTRO, Philip Morris, HSBC, DiGi, Singapore Airlines, Burger King, Citibank, Salem, Nestle, Ericsson, just to name a few. Jerry holds both a Master of Science Degree and Honour's Degree respectively in Behavioural Science.
Shanti Jacqueline Jeya Raj
Vice-President - Total Quality Management
Shanti joined Scicom in 2000 as a Customer Relationship Executive, and within one year, was spearheading the Group's Training Department in terms of its training and development programmes both for internal and external clients. She was subsequently appointed Head of the Customer Experience Teams, where she developed service quality standards for Scicom's operations. Her next portfolio was a promotion as an Operations and Training Consultant in Scicom (Academy) Sdn Bhd, where she was involved in numerous projects across the Group. Shanti's dedication and a comprehensive grasp of the contact centre business have now led to her current position of Vice-President - Total Quality Management. In her current capacity, she is responsible for ensuring that the Group's quality initiatives including its processes, compliance with ISO and SCP, and their respective accreditations are constantly reviewed, monitored and enhanced. In a nutshell, she is entrusted with the task of continuously enhancing operational effectiveness and efficiencies across the Group's operations. Prior to joining Scicom, she had worked in various multinational corporations over a 12-year period, with her areas of expertise covering marketing communications, training development and client services. Shanti holds a Bachelor's Degree in Business Studies and a Diploma in Public Relations. On top of that, she is also a certified trainer of the SSPA in the United States , for its Certified Support Professional programme.
Brenda Marshall
Vice-President - Scicom (Academy) Sdn Bhd
Brenda joined Scicom in April 2006, and is responsible for spear-heading the subsidiary's business initiatives, as well as the development of customised training solutions together with the expansion of its respectable repertoire of products and services, for both internal and external clients. As Vice-President - Scicom (Academy) Sdn Bhd, she also oversees the subsidiary's marketing and operational strategies. She has extensive experience in the areas of marketing, advertising and management, thanks to 25 years of service with the New Straits Times Press ( Malaysia ) Berhad, where she held the position of Senior Manager, Marketing Support. Brenda holds a LLB from the University of London , a LLM as well as a Bachelor's Degree in Mass Communication.
Gerry Pereira
Managing Director – Jade Apple Marketing
Gerry joined Scicom in October 2006, to spearhead the Group’s initiatives in the
management of customer loyalty programmes. With over 20 years of experience in
the advertising and marketing industry, Gerry has developed a unique perspective
of the marketing business across the Asia Pacific. Gerry started his marketing
career as an Account Manager at Ogilvy Direct in Singapore. He was the first
Asian Managing Director of JWT Singapore, rising to become the Chief Executive
Officer and Chairman of JWT South-East Asia, where he managed and developed
strategies for a variety of brands including Citibank, Unilever, Nestle, Saab,
Ford and Burger King. Gerry was a key contributor to the launch of Citibank’s
credit cards and Saab respectively, in Singapore, as well as Burger King’s entry
into Singapore. Gerry has spent many years working in markets across Asia
including the Philippines, Indonesia, Melbourne and Malaysia. Furthermore, his
regional role at JWT South-East Asia gave him insights into consumers across
Asia Pacific including China, India, Thailand, Korea, Japan and Australia. More
recently, Gerry was the Carlson Marketing Group’s President for the Asia Pacific
region, where he spent six years expanding the group from its initial four
offices in Asia to 13 offices across Asia Pacific and the Middle-East. In
addition to building the business, Gerry developed a keen understanding of the
customer relationship business, and how best practices in the western world
needed “asianising” before they could be considered as best practice in
this part of the world.
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