Corporate Responsibility and Sustainability Report

Corporate Responsibility and Sustainability Report

As a responsible corporate citizen, Scicom believes that we have a duty to create positive outcomes for all our stakeholders. This involves delivering value not only for our shareholders, but also to communities we serve while protecting the environment we live and work in. Towards this end, we actively engage in various Corporate Responsibility (“CR”) initiatives which aim ultimately to balance our business performance with social and environmental considerations.

Scicom’s business is based on human capital. Our employees drive our operations and are key to our success. As such, we are committed to attracting and retaining the best talent and creating a work environment that promotes a high level of performance. We believe, that having sound CR policies embedded in the way we conduct our business is the best way to motivate our key resource, our employees, and thereby to take care of our customers. If our employees feel safe, satisfied and engaged, our customers will experience the service we deliver in a more positive way.

Furthermore, CR is becoming increasingly important for our customers as they strive to improve their own business performance and make a positive impact on society. Leading global companies require a consistent CR performance from their partners, which is increasingly becoming a key factor in winning and retaining contracts with most customers. It is therefore important for us to be able to demonstrate that we understand their CSR goals and are capable of addressing them.

With each year, we intend to strengthen our CR initiatives by creating better and more meaningful staff efforts and events. Our various efforts during the year 2016 in serving the community and safeguarding the environment are:

Charity Food Sale

The Charity Food Sale was held on 11th May 2016, selling breakfast and lunch to the employees. This was a company wide event, allowing all employees to interact and contribute towards the charity food sale.


With the overwhelming response and support from all employees, the event successfully raised a reasonable amount of money to help the Rumah Caring in Kajang. The event organising committee proceeded to contact the home to check on how they wanted the funds spent (for example: in purchasing the groceries, medication, furniture, clothing etc.). At the end of May 2016, a group of employees visited the home with the goods as requested. Time spent at the home gave our employees an opportunity to spread some cheer as well as to better understand the plight of the less fortunate.




Blood Donation Drive 2016


In collaboration with Pusat Darah Negara, Scicom conducted the yearly Blood Donation Drive on the 9th of March 2016.

This donation drive was opened to all Scicomers. The event ran from 10am until 4pm and saw more than 200 employees walk through the doors to donate blood.

Unfortunately, some were turned away due to various reasons but we managed to meet the blood bank's target at the end of the event.



Organ Donation Campaign

Scicom has embarked on an organ donation drive in collaboration with the Organ Life Association (OLA) Malaysia, to educate and encourage the staff force at Scicom to pledge their organs to meet this noble cause.

OLA together with Scicom has come up with awareness initiatives and programs in enhancing the donation of organs and the efficiency of organ harvests in Malaysia. The movement aims to increase organ donation awareness in Malaysia through structured communication campaigns aimed at creating a sustainable community of organ donors and to create a pipeline of new donors through their efforts.

As part of the company-wide DELIGHT campaign for all members of Scicom, a special committee was formed to carry out an awareness campaign about organ donations in Malaysia. Activities in this area included talks to our staff by the Malaysian National Organ Transplantation Council, organ donation exhibitions held at Scicom by the Organ Life Association of Malaysia, a Scicom initiated interactive social media campaign and also a specific campaign to encourage the staff of Scicom to make an organ pledge, so that other lives may be saved from their act of kindness. The campaign was successfully executed throughout the entire year, with social media presence and engagement with the targeted audience group running regularly throughout the year.

Scicom is committed to instilling innovation in the minds of our staff in order to drive new strategies and improvements to productivity in our service delivery and business operations. The company’s Learning and Development department has played an instrumental role in driving excellence in our workforce by emphasizing on competency, leadership development and high performance. Scicom has successfully, with in-house courses which are accredited, managed to train and retain the right people that have the ability and motivation to perform and deliver performance of high standards. Scicom’s understanding on the importance of responsible practices is reflected in our mission statements where not only do we strive to be the best in the industry, but also to give the best to the surroundings we operate in. Our efforts to provide best in class HR practices to our employees has seen Scicom named as the 2015 & 2016 Gold Award Winner for the Employer of Choice category in the 15th & 16th Malaysia HR Awards.

Scicom’s recruitment of young talent initiatives involves active participation at local career fairs and campus recruitment events.

Scicom believes that open dialogue is an important avenue to promote effective communication, as well as to foster closer bonds between the Management and employees. The Company regularly conducts employee engagement activities throughout the year.

Employee Satisfaction Survey “SPEAK” is conducted once in a year. This annual survey examines employee-immediate manager relationship and gauges employee satisfaction with senior and performance management, employee’s perception to their career growth, compensation and welfare, work environment as well as their perception of the Company. The survey results are tabled at management meetings and action plans are devised to address areas that need improvement.



As a company with international reach serving multinational customers, Scicom has harnessed the elements of diversity and inclusions across its workforce, customers, suppliers and other stakeholders. We recognize that diversity plays a vital role in allowing our employees to fulfil their potential and maximize their contribution to the company. Scicom recognises the value of a diverse workforce in rendering services of our multinational customer base.


Ethnic Diversity

In 2016 the ethnic diversity of our Malaysian workforce was:

Scicom maintains a balanced ethnicity of its workforce reflecting the multiracial ethnicity of the country.


Gender Diversity

In 2016, female employees made up 44% of our Malaysian workforce with 43% female representation in management positions. In an effort to encourage and attract greater female participation in our workforce, the company has been paying greater attention in providing facilities for the benefit of our female employees.

Age Diversity

The age profile reflects that majority of our workforce are dynamic and youthful and aged under 30 years. In 2016, 73% of our employees were under 30 years and 22% of our employees were under 40 years. The young age profile of our workforce indicate that majority of our employees are energetic and lively. Due to the nature of our Operations, Scicom provides employment opportunity to a vast majority of fresh graduates.

At Scicom, staffs are mindful of eco- friendly and the importance of environmental preservation. The company constantly engages with staff in proactive measures in environmental conservation which involves efficient use of energy, water, use of biodegradable and eco-friendly products in the office, reuse and use of recycled paper and measures to reduce carbon footprints. Various initiatives have been implemented to conserve and reduce utilisation of paper, electricity, water and office supplies in our daily operations. Employees are encouraged through periodic dialogue sessions to suggest innovative ideas that can generate more savings of resources. This has resulted in savings not only from a financial standpoint but also in cultivating a culture of environmental awareness and conservation amongst our employees.


The Community

Scicom continues to invest in its commitment to contribute to the national economic development of the country by improving the quality of life of its workforce and their families, as well as of the local community and society at large. Scicom’s CSR is about business giving back to its people.

Scicom through its subsidiaries, Scicom (Academy) Sdn Bhd and Scicom International College Sdn Bhd in collaboration with BTEC (British Certifications) continues in providing Certification, Post Graduate Certification and Post-Graduate Diploma Programmes in Contact Centre Management to Malaysians. This provides for a key role in creating a trained & qualified workforce, armed with the relevant disciplines, for the outsourcing industry in Malaysia.

The fact that our very own 2,825 Malaysian operations based human capital workforce are able to improve their performance & capabilities by the ability to attain these various Certifications at a significantly subsidised cost, is a testimony itself to our commitment.


The Workplace

Scicom continues to provide employment and training opportunities for Malaysians. Since its employees are its greatest asset, the Company recognises the need to continually improve the quality of its workforce and the requirement to invest in training programmes to upskill its workforce.

We understand that our people need to be developed, challenged, and be nurtured to be motivated to meet our business goals.

We continually reward and recognise our employees for their outstanding contribution and performance.

Scicom believes that the members of any team and the various departments within our organisation must work together to achieve common goals and targets of the Company.

Scicom has enhanced its ability to identify the basic strengths of its employees and develop interventions that closes the gap between current and desired employee capability. We continuously assess all our employees’ current level of capabilities against the desired level & create a list of high potential employees for career advancements. We also develop employees for future organisational roles and create a common framework of behaviour.

Scicom remains committed towards process excellence and in efficiently managing resources and reducing waste as well as ensuring and safe working environment in the workplace.

Sustainability is evolving to be embedded in Scicom’s working culture. Scicom remains committed to advancing our sustainability activities to greater heights. As the company grows, we remain committed to conducting our business in a more responsible manner by upholding good environmental and social values.