Scicom is a Service Capability & Performance Standards (SCP) certified, MSC status corporation that has won multiple awards in the last 10 years. It is the first contact centre in South East Asia to be awarded the ISO 9002 and has been re-certified as being ISO 9001:2000 compliant. These awards and certifications testify to the quality of services provided by scicom, which besides world class IT and telecommunications facilities, include strategic input, consultancy services, in-depth knowledge of local markets, and future-ready contact centres.
Listed in the Global 2008 “Global 100”- Best Outsourcing Company for the 3rd consecutive year
Listed in the Global 2008 “Global 100”- “Leader, Emerging Asian Markets” April Global Services
Scicom Academy recognised as official Centre of Learning for BTEC
Years 2007-1998
Outsourcing - Gold Award
CCAM Awards 2007
Best Contact Centre Support Professional - Over 50 seats -
Gold Award
Bronze Award
Best Contact Centre Team Leader - Under 50 seats
Gold Award
Best Contact Centre Manager - Under 50 seats
Gold Award
Best Contact Centre Professional Outsourced - Over 50 seats
Silver Award
Best Mystery Shopper Results for Outsourced Contact Centre
Best Outsourced Service Contact Centre - Over 50 seats
Contact Centre Service Provider of the Year
Scicom ( MSC ) Berhad was awarded the top 10 for the 2007 Global Service 100 List in the category of "Specialty Application Development Providers" . This category lists the most innovative providers of business and technology services from 11 service-delivery areas, ranging from business process outsourcing to IT outsourcing and customer service. The 2007 Global Service 100 list is a testimony to Scicom (MSC) Berhad's capabilities and strength as an outsourcing partner to global buyers.
Frost & Sullivan Malaysia Telecom Awards 2005
Contact Centre Service Provider of the Year
CCAM Awards 2003
Call Center of the Year (Gold Award)
Call Center Professional of the Year (Gold Award)
Call Center Champion Of The Year (Silver Award)
SMART Awards 2001 - Gold Award
Multi-lingual contact centre
Anti-attrition/loyalty programme. 'Save A Customer'
SMART Awards 2000 - Finalist
Consultancy recruitment & selection project
SMART Awards 1999 - Bronze Award
Consultancy 'Mentoring' project Sponsored by the Royal Mail
SMART Awards 1998
Gold Award Technical Helpdesk.
Award for contact centre excellence Sponsored by Institute of Direct Marketing
Marketing (British Telecom) Awards 1998
Anti-attrition/loyalty programme. 'Best use of telemarketing in the IT and telecommunications industries' Sponsored by British Telecom
