Awards

Scicom is a Service Capability & Performance Standards (SCP) certified, MSC status corporation that has won multiple awards in the last 10 years. It is the first contact centre in South East Asia to be awarded the ISO 9002 and has been re-certified as being ISO 9001:2000 compliant and subsequently ISO 9001:2008 compliant. These awards and certifications testify to the quality of services provided by scicom, which besides world class IT and telecommunications facilities, include strategic input, consultancy services, in-depth knowledge of local markets, and future-ready contact centres.

Year 2011

CCAM Awards 2011
Best Outsourced Indound Contact Centre (over 100 seats) - Gold Award & Silver Award

Best Process Excellent Contact Centre - Gold Award

Best People Contact Centre - Gold Award

Best Technology Innovation Contact Centre - Gold Award

Most Creative Contact Centre - Gold Award

Best Contact Centre Team Leader (open Category) - Gold Award

Best Contact Centre Support Professional (under 100 seats) - Gold Award

Best Contact Centre Professional (over 100 seats) - Silver Award

Best Contact Centre Manager (under 100 seats) - Bronze Award

Best Contact Centre Manager (over 100 seats) - Bronze Award

Best Telecommunications Contact Centre (open Category) - Silver Award & Bronze Award

MIHRM AWARDS
Employer of Choice Award 2011 - Gold Award
MSC Malaysia HR Breakthrough Award 2011 - Gold Award
HR Leader of the Year Award 2011 - Silver Award

Frost and Sullivans Best Malaysian BPO service provider for 2011

IAOP's 2011 The Global Outsourcing 100
Best Rising Star in Overall Revenue of the Global Outsourcing 100 Service Provider List


Year 2010

CCAM Awards 2010
Best Contact Centre Support Professional (under 100 seats) - Gold Award & Bronze Award

Best Contact Centre Support Professional (over 100 seats) - Gold Award

Best Contact Centre Professional (under 100 seats ) - Gold Award

Best Contact Centre Professional (over 100 seats) - Gold Award

Best Contact Centre Manager (over 100 seats) - Joint Winners - 2 Silver Awards

Best Outsourced Contact Centre in Malaysia (below 100 seats) - Silver Awards

Best Outsourced Contact Centre in Malaysia (over 100 seats) - Gold Award

Best Mystery Shopper Award (Quality of calls) - Bronze Award

Career Achievement Award - Leo Ariyanayakam (CEO - Scicom Group)

IAOP's 2010 The Global Outsourcing 100
International Association of Outsourcing Professionals -
2010 Global Outsourcing 100 (Rank #76 - Only Malaysian BPO Company in the top 100)
- Best 10 Rising Stars in Overall Revenue
- Best 10 Rising Stars in Number of Employees
- Best 5 Companies by Industry Focus - Air Transportation
- Best 20 Rising Stars by Industry Focus - Technology (Hardware & Software)
- Best 20 Rising Stars by Industry Focus - Telecommunications
- Best 10 by Service Provided - HR Services
- Best 10 Rising Stars by Service Provided - CRM Services
- Best 10 Rising Stars by Service Provider - Transaction Processing Services
- Best 20 Rising Stars by Region Served - US
- Best 20 Rising Stars by Region Served -UK
- Best 20 Rising Stars by Region Served -SEA
- Rising Stars Biggest Public Companies

Malaysia HR Awards
HR Excellence Category - Silver Award

MSC Malaysia Job Camp (MDeC) 2010
Best Training Provider

Frost and Sullivans Best Malaysian BPO service provider for 2010

The Global Outsourcing 100 for 2010 (click here to view)
Best Outsourcing Service Provider

Year 2009

Anugerah Kecemerlangan Industri 2009 - Sektor Servis

Global Services Magazine and neoIT 2009
Listed in the Global 2009 “Global 100”- Top 100 innovative service provider

Best Outsourced Contact Centre in Malaysia (below 100 seats) - Gold Award

Best Outsourced Contact Centre in Malaysia (over 100 seats) - Silver Award

Best Mystery Shopper Award (Quality of calls) - Silver Award

Best Contact Centre Manager (below 100 seats) - Gold Award

Best Contact Centre Manager (over 100 seats) - Silver Award

Best Contact Centre Support Professional (over 100 seats) - Gold Award

Year 2008

Global Services Magazine and neoIT 2008

Listed in the Global 2008 “Global 100”- Best Outsourcing Company for the 3rd consecutive year

Global Services Magazine and neoIT 2008

Listed in the Global 2008 “Global 100”- “Leader, Emerging Asian Markets” April Global Services

EDEXCEL 2008

Scicom Academy recognised as official Centre of Learning for BTEC

Years 2007-1998

HONG KONG BEST PRACTISES AWARD 2007

Outsourcing - Gold Award
CCAM Awards 2007

Best Contact Centre Support Professional - Over 50 seats -
Gold Award
Bronze Award

Best Contact Centre Team Leader - Under 50 seats
Gold Award

Best Contact Centre Manager - Under 50 seats
Gold Award

Best Contact Centre Professional Outsourced - Over 50 seats
Silver Award

Best Mystery Shopper Results for Outsourced Contact Centre

Best Outsourced Service Contact Centre - Over 50 seats

Frost & Sullivan Malaysia Telecom Awards 2007
Contact Centre Service Provider of the Year

2007 Global Services 100 List Award
Scicom ( MSC ) Berhad was awarded the top 10 for the 2007 Global Service 100 List in the category of "Specialty Application Development Providers" . This category lists the most innovative providers of business and technology services from 11 service-delivery areas, ranging from business process outsourcing to IT outsourcing and customer service. The 2007 Global Service 100 list is a testimony to Scicom (MSC) Berhad's capabilities and strength as an outsourcing partner to global buyers.

Frost & Sullivan Malaysia Telecom Awards 2005
Contact Centre Service Provider of the Year

CCAM Awards 2003
Call Center of the Year (Gold Award)

CCAM Awards 2002 (Individual Awards)
Call Center Professional of the Year (Gold Award)
Call Center Champion Of The Year (Silver Award)

SMART Awards 2001 - Gold Award
Multi-lingual contact centre

SMART Awards 2000 - Gold Award
Anti-attrition/loyalty programme. 'Save A Customer'

SMART Awards 2000 - Finalist
Consultancy recruitment & selection project

SMART Awards 1999 - Bronze Award
Consultancy 'Mentoring' project Sponsored by the Royal Mail

SMART Awards 1998
Gold Award Technical Helpdesk.
Award for contact centre excellence Sponsored by Institute of Direct Marketing

Marketing (British Telecom) Awards 1998
Anti-attrition/loyalty programme. 'Best use of telemarketing in the IT and telecommunications industries' Sponsored by British Telecom