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Outsourcing

“We believe that companies must focus on what they are best at,
and let us take care of the rest”
Scicom’s unique advantage lies in the foundation of its core values. We strive to provide the highest quality service, belief in teamwork, the idea of innovation, and the delivery of integrity. Our services and delivery methods create a truly personalized approach to solving your business challenges.

Scicom Sourcing is the cornerstone of Scicom’s business; employing the major part of our human capital. We operate out of 3 sites around the world, namely Kuala Lumpur, Tampa and Bangalore.

We understand your goals are to:

    Reduce costs, improve service levels, and innovate
    Compete globally, and be ready for unexpected market changes 
    Succeed with restricted IT budgets for the foreseeable future
    Seek long-term value from your IT investments
    Reshape your company’s overall business transformation plan

Our aim is to:
    Become your outsourcing partner and to delight your customers
    Build a partnership with you so we can enhance customer value at every level
    Develop innovative solutions and to add value to your business

Service Offering
   
Multi-channel and Multi-lingual Outsourced Customer Care & Technical Support
 
Associated fulfilment – Outbound Calls and Escalation Management
 
Channel Support and Warranty
Management
 
Customer Feedback, Validations and MIS Application support
 
 
Our Achievements