The customers of the future are rapidly evolving. Services offered must be in line with their aspirations and expectations. No longer are only processes outsourced. The development and improvement in the talent pool has become a critical ‘must’ in meeting today’s customer needs.

Scicom Academy is the training arm for the Scicom Group and provides a broad spectrum of training, organizational development and human performance consulting services for customer contact management centres. It also provides Support Centre Practices (SCP) certification services for contact centres around the region. SCP is the leading global benchmarking standard for contact centres.

All of our customer contact programs are developed after years of firsthand experience with the customer and in a variety of business situations involving an array of global customer service clients. We are now ready to impart these to you.

Why we do what we do?

To always deliver a world-class, consistent customer experience at every touch point.

Each of Scicom Academy's training programmes are customized to fit a company's specific requirements.

For more information regarding Scicom Academy, please click here.