BTEC Level 3 Advanced Certificate in Contact Centre Operations
     BTEC Level 4 Professional Certificate in Contact Centre Management
     BTEC Level 5 Professional Diploma in Contact Centre Management
     BTEC Level 5 HND (Foundation degree) in Contact Centre Management

Professional Industry Specific Programs
     Malaysia@Work – 6 week certification in Customer Contact Management
     Six Sigma Quality Management for Customer Contact Points
     Project Management for Customer Contact Centers
     TQM for Customer Contact Centres
     80/20 English (Conversational in 60 days)
     Mind Assault Program (MAP) for entry level agents
     Contact Centre Centric Programs (current Academy menu items)