Scicom is one of the largest contact centre outsourcing service providers in Malaysia, having provided services for some of the largest global MNC’s in the world. We have experience in all areas of contact centre operations, including outsource and in-source operations, training, consulting, quality management and certification services.
Since its incorporation in 1997, Scicom has consistently provided premium quality customer care, technical support and associated fulfilment services, as well as an extensive portfolio of training, loyalty marketing, call centre consulting and human resource development services. Our integrated services leverage on the following:
Strong emphasis and focus on operating methodologies built on a foundation of certified world class benchmarked processes.
Multiple channel support strategy built on a firm understanding of contact centre technology.
Industry leading training and coaching services in customer care and technical support services.
Scicom has a unique and flexible business model based on financial transparency and contractually agreed performance targets, with a reward/penalty structure for a win-win client-vendor relationship.
