Scicom is one of the largest contact centre outsourcing service providers in Malaysia, having provided services for some of the largest global MNC’s in the world. We have experience in all areas of contact centre operations, including outsource and in-source operations, training, consulting, quality management and certification services.Scicom currently manages customer interactions in 40 languages, covering over 89 countries and delivering "Total Customer Delight" to over 40 million customers worldwide.

ALGERIA	Arabic/English/French		MADAGASCAR	French/English
AFGHANISTAN	English		MALAWI	English/French
ANGOLA	English/French		MALI	Arabic/French/English
AUSTRALIA	English		MAURITANIA	Arabic/French/English
BANGLADESH	Bengali/English		MAURITIUS	English/French
BAHRAIN	Arabic/English		MAYOTTE	French/English
BENIN	French/English		MOZAMBIQUE	English/French
BOTSWANA	French/English		MOROCCO	Arabic/English/French
BURKINA FASO	Arabic/English		NAMIBIA	English/French
BURUNDI	Arabic/English		NEW ZEALAND	English
CAMBODIA	Khmer/English		NIGER	Arabic/French/English
CANADA	English/French		NIGERIA	English/Hausa/Yoruba/Igbo
CHAD	Arabic/English/French		OMAN	Arabic/English
CHINA	Mandarin		PAKISTAN	Urdu/English
COTE D'IVOIRE	French		PHILIPPINES	Tagalog
CAPE VERDE	Arabic/English		QATAR	Arabic/English
CENTRAL AFRICAN COMOROS	French/English		REUNION	French/English
CONGO	French/English		RWANDA	French/English
DJIBOUTI	French/English		SAUDI ARABIA	Arabic/English
DRC	Arabic/French/English		SENEGAL	French
EGYPT	Arabic/English		SOUTH AFRICA	English/Afrikaans
EQUATORIAL GUINEA	English/French		SAO TOME AND PRINCIPE	English/French
ERITREA	Arabic/English		SEYCHELLES	French/English
ETHIOPIA	Arabic/English		SINGAPORE	Mandarin/English
FIJI	English		SIERRA LEONE	English/French
GHANA	English		SOMALIA	English/Arabic
GABON	French/English		SOUTH KOREA	Korean
GAMBIA	English/French		SUDAN	Arabic/English
GUINEA REPUBLIC	French/English		SWAZILAND	English/French
GUINEA-BISSAU	English/French		SYRIA Arabic	/French/English
GUAM	English		TAIWAN	Mandarin
HONG KONG	Cantonese/Mandarin		THAILAND	Thai/English
INDONESIA	Bahasa Indonesia/English		TOGO	French/English
IRAN	Farsi/English		TUNISIA	Arabic/French/English
IRAQ	Arabic/English		TANZANIA	English/Swahili
INDIA	English/Hindi/Guajarati/ Punjabi/Marathi/Bengali/ Kannada/Tamil/Telugu/ Malayalam		UAE	Arabic/English
JAPAN	Japanese		UGANDA	English/French
JORDAN	Farsi/English		UK	English
KENYA	English/Swahili		USA	English
KUWAIT	Arabic/English		VIETNAM	Vietnamese/English
LEBANON	Arabic/English/French		YEMEN REPUBLIC	Arabic/English
LESOTHO	English/French		ZAMBIA	English/French
LIBYA	Arabic/English		ZIMBABWE	English/French
MALAYSIA	Bahasa Malaysia/English

Since its incorporation in 1997, Scicom has consistently provided premium quality customer care, technical support and associated fulfilment services, as well as an extensive portfolio of training, loyalty marketing, call centre consulting and human resource development services. Our integrated services leverage on the following:

    Strong emphasis and focus on operating methodologies built on a foundation of certified        world class benchmarked processes.

    Multiple channel support strategy built on a firm understanding of contact centre        technology.

    Industry leading training and coaching services in customer care and technical support        services.

Scicom has a unique and flexible business model based on financial transparency and contractually agreed performance targets, with a reward/penalty structure for a win-win client-vendor relationship.